Emirates NBD first bank to leverage SAP Financial Services Data Platform

Abdulla Qassem, group chief operating officer, Emirates NBD.
Updated 10 September 2019

Emirates NBD first bank to leverage SAP Financial Services Data Platform

Emirates NBD has partnered with SAP, a market leader in enterprise software, to become the first bank globally to implement the SAP Financial Services Data Platform. It is powered by SAP in-memory data platform, the SAP HANA and can now deliver customer intelligence across all Emirates NBD Group market segments, entities and countries.

The implementation of the SAP Financial Services Data Platform has initially focused on Emirates NBD’s retail banking and wealth management segment. It was completed in 10 months and marks the second phase of expansion for Emirates NBD’s Enterprise Data Platform (EDP). The EDP, which leverages Hadoop Big Data technology, was initially launched in November 2018. As the bank’s biggest flagship initiative in its ongoing 1 billion dirhams ($272 million) digital transformation, it aims to help continuously enhance Emirates NBD’s customer experience by increasingly leveraging data-driven intelligence. 

Abdulla Qassem, group chief operating officer, Emirates NBD, said: “Being increasingly effective and efficient in both harvesting and leveraging our growing critical data is core to Emirates NBD’s digital transformation. We are proud to be the first bank in the world to successfully go live with the SAP Financial Services Data Platform, after initially launching our Enterprise Data Platform in November 2018. Harnessing the power of Hadoop and SAP HANA has brought significantly increased capability to our Enterprise Data Platform, which is ultimately aligned with Emirates NBD’s vision to drive data-driven decision-making holistically across the bank.”

Zakaria Haltout, managing director, SAP UAE, said: “We are pleased to partner with Emirates NBD as it continues expanding its Enterprise Data Platform capabilities. As the first global bank to leverage the SAP Financial Services Data Platform, this is a milestone for both of our organizations. Emirates NBD’s Enterprise Data Platform handles massive volumes of diverse data, and can now derive real-time insights to improve the customer experience, drive growth, optimize risk controls and business outcomes, and automate business processes.” 

With the SAP Financial Services Data Platform now in place, the bank’s EDP provides a standardized, consistent representation of complex data from all Emirates NBD systems and applications. This data can be consumed by data-driven applications and other business intelligence tools.


Dur Hospitality launches training academy for aspiring hoteliers

The announcement was made during a special event attended by the company’s CEO Sultan Al-Otaibi and a number of its senior officials.
Updated 15 September 2019

Dur Hospitality launches training academy for aspiring hoteliers

Saudi hospitality company Dur Hospitality has launched a training academy specialized in hospitality disciplines. The announcement was made during a special event attended by the company’s CEO Sultan Al-Otaibi and a number of its senior officials, in addition to a group of notable local and international hospitality sector professionals.
Dur’s CEO highlighted the importance of the academy, which he said aims to equip local talents interested in working in this sector with the necessary skills and qualifications. He added that the academy’s goals also include training current Dur employees and equipping them with knowledge and applied skills that they require to succeed. He elaborated that the academy will operate over two phases, with the first seeking to fulfill the company’s requirements and ensuring its staff is qualified to execute its future expansion strategy ongoing till 2020, while the second phase will contribute toward supplying the local hotel service sector with qualified and capable national talents.
Al-Otaibi said the academy’s ultimate objective is to equip trainees with world-class skills and provide them with guidance from local and international sector leaders to help them achieve excellence.
The academy will present a number of training programs that aim to raise the qualification and skill level among trainees, which will eventually reflect positively on the Saudi hospitality sector. These programs will cover three main parts, where the first part will include programs on leadership and supervision and will last for 12 months. It will cater to internal supervision and front desk employees, food and beverage production and service employees, and marketing and sales employees.
The second part will be dedicated to training new recruits and will last between three to six months. Likewise, it will include training front desk employees, internal supervision employees, food and beverage production and service employees, and marketing and sales employees.
The third part of the program will include shorter development courses that last between one and five days. It will cover topics including central management for internal and external operations, hotel management, customer service, and health and safety.
Established in 1976, Dur Hospitality has extensive record in managing, developing and operating a wide portfolio of hotels and residential compounds across the Kingdom.