Arabian Automobiles transforms customer experience

Arabian Automobiles transforms customer experience
Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan in Dubai, Sharjah and the northern emirates.
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Updated 24 January 2023

Arabian Automobiles transforms customer experience

Arabian Automobiles transforms customer experience

Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan in Dubai, Sharjah and the northern emirates, is using cutting-edge digital technologies to improve services, increase levels of customer interaction, and alter the customer journey for car owners.

To ensure exceptional customer service and happiness, Arabian Automobiles employed digital best practices to measure customer satisfaction across a variety of touchpoints. The company issued a survey that addressed the overall purchase or service journeys, the handover experience, the quality and efficiency of the service, and the transparency of information. 

Arabian Automobiles continuously innovates based on customer feedback. One such innovation is [email protected], which lets customers shop, configure and compare their desired Nissan model against the full lineup and find out more about available offers, prices, financing, leasing and warranty options. It also grants them more flexibility in selecting the right maintenance service packages that best suit their needs.

Nissan Service, which was introduced earlier this year and adds an innovative integrated after-sales customer experience across online and offline channels, is intended to enhance the customer journey. With convenient digitized options for customers, such as online booking, express service, and pickup/drop-off services to speed up the process, Nissan Service covers various touchpoints during the customer journey, including transparent pricing models and the use of genuine Nissan parts.

Arabian Automobiles is currently the holder of Nissan Motor Company’s “Global Nissan After-sales Award” and is the only Nissan distributor to have won the award for a total of 21 times with 10 consecutive wins between 2007 and 2016.


GE HealthCare equips My Clinic Riyadh with advanced solutions

GE HealthCare equips My Clinic Riyadh with advanced solutions
Updated 06 February 2023

GE HealthCare equips My Clinic Riyadh with advanced solutions

GE HealthCare equips My Clinic Riyadh with advanced solutions

GE HealthCare, a global medical technology and digital solutions innovator, has signed an agreement with Saudi Arabia’s My Clinic, one of the largest outpatient providers in the Kingdom, to equip its upcoming facility in Riyadh with a suite of advanced precision diagnostic and imaging solutions.

Fehr Nazer, managing director of My Clinic, and Hady El-Khoury, regional general manager MENEAT for GE HealthCare, signed the agreement at Arab Health 2023, the largest healthcare event in the Middle East, where GE HealthCare first participated as an independent publicly traded company with a broad range of innovative technology solutions to meet the needs of the region’s fast-growing medical sector.

Through this agreement, My Clinic will have access to GE HealthCare’s latest solutions. This includes the MRI scanner imaging solution, which delivers premium imaging performance with a low running cost; the latest high-performing, reliable CT, designed to maximize every step of the workflow; a powerful remote imaging system that maximizes efficiency from pre- to post-scan; and a Bone Densitometer that provides precise data on soft tissue and bone composition, including bone-mineral density.

GE HealthCare will also deliver its mammography system and a next-generation fixed X-ray system, in addition to a range of easy-to-use ultrasound systems packed with advanced technologies for general applications as well as in obstetrics/gynecology and cardiology.

GE HealthCare and My Clinic have been working closely on digital solutions that can help transform their cardiology operations. Through the Centricity Cardio Enterprise solution, which is tailor-made to the needs and unique dynamic of the cardiology department, clinicians can leverage cutting-edge digital tools to reduce the time spent on administrative tasks and more time on what matters most to the patient.

In addition to a full two-year warranty, My Clinic Riyadh benefits from an extended five-year warranty for all the equipment. 

GE HealthCare’s El-Khoury said: “The increasing shift to value-based care and the ongoing innovations and improvements in clinical procedures have today made it possible for more utilization of outpatient settings for hospital services. To optimize their health system operations, GE HealthCare is proud to be the collaborator of choice for My Clinic Riyadh to help them deliver advanced healthcare services. Our state-of-the-art precision diagnostic and imaging solutions will enhance the technology capabilities of My Clinic Riyadh in offering a wider range of services to improve patient experience and facilitate decision-making for health professionals.”

Meanwhile, Nazer said: “My Clinic is a one-stop shop medical facility that offers comprehensive services in diverse clinical specialties and takes a premium approach to patient care. Focused on family medicine, My Clinic Riyadh offers services including women’s health, children’s health, chronic disease management, dentistry, radiology, cardiology and more.”


Alfanar sign $1.5bn deal with Daewoo E&C during iktva 2023

Alfanar sign $1.5bn deal with Daewoo E&C during iktva 2023
Updated 06 February 2023

Alfanar sign $1.5bn deal with Daewoo E&C during iktva 2023

Alfanar sign $1.5bn deal with Daewoo E&C during iktva 2023

Alfanar signed a memorandum of understanding with the Korean company Daewoo Engineering and Construction, during Saudi Aramco’s iktva 2023 Forum and Exhibition. The event was held at Dhahran Expo under the patronage of Prince Saud bin Nayef bin Abdulaziz, governor of the Eastern Province, from Jan. 30 to Feb. 2.

The $1.5 billion agreement signed by Amer Al-Ajmi, executive vice president of Alfanar, and Sungmin Yang, senior vice president of Daewoo, is aimed toward joint cooperation in future projects for the oil, gas and petrochemicals sectors. As a leading Saudi company, Alfanar contributes heavily toward developing local content and achieving sustainability in these sectors. Through this agreement, Alfanar will work on transferring and localizing expertise in the engineering construction field, and exchanging the expertise of advanced technologies used in design, procurement and project execution for the oil, gas and petrochemicals sectors.

In the seventh edition of iktva, Alfanar, as a platinum sponsor, also showcased its manufacturing, engineering construction, and project development capabilities at the “Sustainability Pavilion.”

“Alfanar is one of the leading Saudi companies that is contributing to supporting local content through its national investments, which are raising the rate of localization in Saudi Arabia,” Al-Ajmi said.

He added: “These investments play a key role in advancing economic development by increasing the number of national products in many fields and by creating quality jobs. In addition to what Alfanar has already achieved in local manufacturing of industrial products, technology transfer and acquisition of international technologies, we are also working toward introducing new industries that did not exist previously in Saudi Arabia, besides what Alfanar currently has, to support Saudi Vision 2030 by possessing full intellectual property rights.”

For more than 40 years, Alfanar has been a global leader in the energy and infrastructure sectors in the Middle East, with operations in more than 22 countries. From its inception in 1976 in the Kingdom, the company is engaged in the construction, development, and operation of major projects across energy, water, process and infrastructure, as well as in the manufacturing of electrical products. Alfanar is also a major player in green fuels, with ambitious renewable energy projects in Saudi Arabia, the UK, Spain and India, and is one of the major manufacturers of wind turbines in Asia.


Tawal to showcase latest smart city infrastructure solutions at LEAP 2023

Tawal to showcase latest smart city infrastructure solutions at LEAP 2023
Updated 06 February 2023

Tawal to showcase latest smart city infrastructure solutions at LEAP 2023

Tawal to showcase latest smart city infrastructure solutions at LEAP 2023

Saudi integrated ICT infrastructure provider Tawal has announced its participation in LEAP 2023 as a “diamond sponsor” of the global tech event. For the second year running, from Feb. 6-9 at Riyadh Front Exhibition and Conference Center, Tawal will take part in the global platform for future technologies, showcasing its capabilities and diverse range of leading-edge solutions.

As an exhibitor, the company will welcome guests and attendees to its engaging “Interactive City,” immersing visitors in an experience that shines light on the provider’s state-of-the-art solutions.

Over the course of the four-day event, Tawal will reinforce its position as the region’s “leading one-stop shop neutral ICT infra provider,” calling attention to smart city infrastructure innovations, such as Smart Poles — a smart, multipurpose street furniture that helps consolidate road facilities, minimize visual clutter and use of public space. The Smart Pole is designed to enhance the experiences of people that live and/or work in urban spaces.

During Tawal’s interactive LEAP 2023 showcase, the provider will also spotlight its state-of-the-art bundles of ICT solutions including built-to-suit colocation, in-building solutions, fiber facility and coverage-as-service. The event will also offer visitors further insight into Tawal’s work, with the provider detailing its success stories and sustainability initiatives.

Tawal’s Chief Commercial Officer Abdulrahman Almoaiqel will deliver a keynote presentation titled “Enabling ICT Economy: The Role of Infrastructure Providers.” Moreover, Abdulaziz Al-Harbi, Tawal’s planning expert, will also take part in a session exploring the topic “ICT Infrastructure for Ultra-High Speed and Low latency, 5G mmWave for Cognitive Cities.”

Meanwhile, Omar Al-Rasheed, Tawal’s general manager for commercial excellence, will join a panel of experts, addressing “Collaboration and Policy to Enable Smart Cities around the Globe.”

Mohammed Alhakbani, Tawal’s CEO, said: “We are delighted to serve as ‘diamond sponsors’ of LEAP 2023, demonstrating our work to do exactly that, showcasing our diverse range of smart city infrastructure solutions.”

This is an especially timely event, as — today — it is decidedly important for industry leaders to support the Kingdom in achieving its Vision 2030 objectives by developing the infrastructure and ICT solutions of tomorrow. As Saudi Arabia’s leading IT infrastructure provider, we are committed to powering the future of smart cognitive cities and communities with our innovative offerings. With digital acceleration having an indelible impact on business and society, it is vital that we continue to support our clients and partners to be prepared for the future.”


Salam leaps into a greener future at LEAP 2023

Salam leaps into a greener future at LEAP 2023
Updated 06 February 2023

Salam leaps into a greener future at LEAP 2023

Salam leaps into a greener future at LEAP 2023

Salam, recently named the fastest growing Saudi telecommunications brand by Global Brands, is showcasing its vision for digital transformation toward a greener future at LEAP 2023, the Kingdom’s flagship global tech event taking place between Feb. 6-9 at the Riyadh Front Center for Exhibitions and Conventions.

Now in its second year, LEAP gathers tech trailblazers and leading digital experts from around the world, bringing together over 100,000 technology innovators to discover new ideas, meet disruptive trendsetters and investors, and connect with cross-industry mentors. 

As a forward-looking Saudi company, Salam’s booth at the event showcases Saudi Arabia’s vision for a digital tomorrow and how technology will drive the Kingdom’s digital transformation in line with Vision 2030. The interactive tunnel will take visitors through an immersive, futuristic world reflecting Salam’s vision for a greener and smarter future, including the development of smart cities.

Ahmed Al-Anqari, CEO of Salam, said: “At Salam, we are proud to support the Kingdom’s digital transformation goals by looking ahead to the future and exploring the various ways we can cater to the growing digital needs of our society. Combined with our pledge to contribute to a greener tomorrow, I am confident that Salam’s digital technology will help us reach our objective of being an industry-leading operator making a difference in the Kingdom’s digital transformation journey.”


PepsiCo initiative on track to empower 1m Saudi women by 2030

PepsiCo initiative on track to empower 1m Saudi women by 2030
Updated 05 February 2023

PepsiCo initiative on track to empower 1m Saudi women by 2030

PepsiCo initiative on track to empower 1m Saudi women by 2030

Since its official launch in 2019, PepsiCo has been continuously looking to empower, inspire and guide generations of women in the Kingdom through its “Tamakani” platform. Originating from the Arabic term that translates to “enable,” Tamakani is the company’s women’s empowerment platform with the goal to empower 1 million Saudi women by 2030.

As of 2022, women comprise 35 percent of the workforce in the Kingdom, which is an impressive 18.5 percent increase over the last five years.

“At the heart of Vision 2030’s values and our intrinsic values, empowering women comes as a priority,” PepsiCo said.

“When introducing the initiative, we focused on implementing three main platforms: Amplifying Voices, Facilitating Mentorship and Fostering Entrepreneurship, to bridge the varying gaps we came across in the job market.”

Aiming to equip women with the necessary tools, knowledge, skills and networks to become impactful leaders, PepsiCo has been partnering with associations dedicated to empowering women.

To mark the launch of Tamakani, the company collaborated with Eggdancer Productions — the Kingdom’s first female-owned and managed production company — to create “Rise — The Journey of Women in Saudi Arabia.” It is a documentary that chronicles the changing social landscape of Saudi Arabia through the lens of influential Saudi women. Directed by Danya Alhamrani, it allowed Saudi women to see themselves represented like never before, and the younger generations to get inspired.

Through the Amplifying Voices pillar, PepsiCo’s aim was to give a platform to the unheard stories of Saudi women. In partnership with the Family Affairs Council, the Mozn Podcast was born. The first-of-its-kind in the Kingdom, not only does the platform offer emerging and leading Saudi females the space to shed light on their professional success stories to inspire others, but it also allows their personal stories to come to light.

Some of the most notable personalities to have graced the platform include Dr. Hala Al-Tuwaijri, head of Saudi Human Rights Commission; Dr. Thuraya Obaid, executive director of the UN Population Fund; and Princess Haifa bint Abdulaziz Al-Muqrin, representative of Saudi Arabia to UNESCO.

Tamakani also partnered with AmCham — a platform for the American business community to connect, grow and prosper in the Kingdom — under the PepsiCo-sponsored Women in Business Committee, to launch the Diwaniya Quarterly event. It offers a safe space for both men and women executives in the Kingdom to come together in an informal setting to discuss business and social issues.

Under the Facilitating Mentorship pillar, PepsiCo collaborated with the largest women’s university in the world, Princess Nourah bint Abdulrahman University, to sponsor the “Qudwah” program. 

The program aids Saudi females to take up the mantle of leadership, by connecting them with accomplished leaders to advance their professional goals and leadership potential. 

Through this program, Tamakani has empowered 68 beneficiaries to embark on a rewarding career path and recently welcomed the second cohort of future beneficiaries, with the aim to empower more than 70 of them in 2023.

Under the same pillar, Tamakani collaborated with Al-Nahda Society, a nonprofit organization dedicated to empowering Saudi women for almost six decades, to sponsor their innovative “Fursa” and “Himmah” programs. This way, it is empowering more than 50 beneficiaries to be financially independent and secure sustainable employment opportunities.

As for Tamakani’s Fostering Entrepreneurship pillar, the platform partnered with the Atlantic Council to sponsor the WIN Fellowship Program. The council promotes constructive leadership, and in collaboration with it in April 2022, Tamakani supported 33 Saudi women entrepreneurs, to build their leadership and executive capacity to scale their businesses to new heights.

Overall, PepsiCo’s Tamakani initiative has empowered more than 100,000 Saudi women since its inception.