Violations involving Umrah companies have fallen this year because of the Kingdom's strict monitoring and implementation of safety and security regulations, said Bandar Hajjar, minister of Haj, here recently.

He said operational plans are on schedule under the supervision of the Haj Ministry, Makkah Gov. Prince Khaled Al-Faisal, Minister of Interior Muhammad bin Naif, and other authorities. This has seen better services provided for the 4.8 million pilgrims who have visited the country this season.

Hajjar praised the security forces for controlling the large crowds and protecting pilgrims.

He said the government of Custodian of the Two Holy Mosques King Abdullah has instituted various Umrah services including guiding lost pilgrims back to their missions, receiving complaints, answering pilgrims' inquiries and receiving suggestions.

Hajjar said the Al-Hajla Center, next to King Abdulaziz Gate, which is one of the most congested at the Grand Mosque, has a center with a computer network, a wireless communication system and services for pilgrims through its field officers.

Through its automated system, the Haj Ministry serves pilgrims with various administrative, electronic and field services. Tasks are assigned to various monitoring committees. The automated system provides rapid response for pilgrims needing assistance.

These committees check on the accommodation of pilgrims and supervise the work of Umrah companies in Makkah.

More than 25,000 lost pilgrims in Makkah and Madinah were returned to their Umrah companies, or taken directly to their residences.

He said the ministry punishes Umrah companies found breaking the law. The ministry has updated its laws and regulations to include private Tawafah establishments in Makkah, guides in Madinah and the offices of agents.

Hajjar said the ministry has a 25-year strategic plan to provide top class services to pilgrims in line with the vision of King Abdullah.