The Electricity Company makes mistakes while computing your bills and cuts your power connection as a result of such mistakes. The company then backs down and tells you, “we are sorry for the inconvenience.”
Same is the case with the Telecom Company, which also sometimes cuts your telephone connection for its own mistake, and then tells you “sorry”. What is the use of apologizing after causing so much harm to the public.
Mistakes by Electricity Company not only spoil your foodstuff but also cause discomfort to your children. The mistake of the Telecom Company, on the other hand, endangers your family and business interests.
The mistakes of airline companies also cause a lot of problems. Two weeks ago a friend of mine made a reservation for himself and his family to travel to a Gulf country on an Emirates flight. The plane was scheduled to take off at 6.30 p.m.
The family reached the airport two hours ahead of the flight only to learn that the flight had been postponed to 10.30 p.m. This delay caused a lot of problems for the passengers including the families and friends who had come to bid them farewell at one airport and receive them at the other.
7 August 2002
