JEDDAH: Umrah pilgrims from different countries will be asked to contract with travel agents registered with International Air Transport Association (IATA) in order to prevent foul play, said Adel Balkhair, assistant deputy Haj minister for Umrah affairs.

“IATA authorized agents would be more dependable as the association gives membership to those companies and agents that are genuine and have adequate manpower and finance,” Balkhair told Al-Watan Arabic daily.

He said the Haj Ministry has set up committees to monitor the performance and services of Umrah companies. “We are seeking to provide the best possible services to the guests of God and put an end to negative practices such as squatting and delay in return flights,” he said.

He said application of electronic systems is likely to reduce prospects of pilgrims being cheated by their agents. Visas are now issued through electronic channels that link the Interior, Foreign and Haj ministries.

People intending to perform Umrah should first contract with licensed tour operators in their countries that are linked with Saudi Umrah companies.

On completion of the necessary procedures, the Foreign Ministry instructs the Saudi diplomatic missions abroad to stamp visas in passports of prospective pilgrims. Saudi Umrah companies coordinate with the Haj Ministry to get Umrah visas for their clients.

“These procedures can be completed within 24 hours,” Balkhair said.

Some pilgrims prefer to visit Madinah first while others go directly to Makkah.

“The ministry will follow up the agreement between pilgrims and service providers and will punish those who violate its terms,” Balkhair said.

“We will make field inspections and solve problems pilgrims face. We also accept complaints from pilgrims and pass them to specialized committees,” Balkhair said.

Companies found violating agreement terms will be either fined SR50,000 or their activities suspended for up to six months or their licenses revoked.

As many as 92 companies have been licensed to provide Umrah services but only 48 of them will operate this year, Balkhair said.

Saeed Al-Qurashi, deputy chairman of the Haj and Umrah Committee at Makkah Chamber of Commerce and Industry, meanwhile, reported 60 percent occupancy in hotels and apartments close to the Grand Mosque.

He believes that by next week the rate will increase considerably with the school vacation and arrival of more foreign pilgrims.