Airport passenger satisfaction grows in Saudi Arabia

Passengers were asked about cleanliness, airport services and travel and ground services procedures. (SPA)
Updated 06 March 2019

Airport passenger satisfaction grows in Saudi Arabia

  • The satisfaction rate at Madinah airport rose to 78 percent, an increase of 1 percent from January

RIYADH: Passenger satisfaction rose last month by 1 percent at Saudi Arabia’s international airports, up from 73 percent in January, the General Authority of Civil Aviation (GACA) said on Tuesday.
GACA surveyed 400,000 passengers in February at King Khalid International Airport in Riyadh, King Abdul Aziz International Airport in Jeddah, King Fahd International Airport in Dammam, and Prince Mohammad bin Abdul Aziz International Airport in Madinah.
Passenger satisfaction with services at Riyadh airport increased by 3 percent in February, from 73 percent in January, while the satisfaction rate at Jeddah and Dammam airports remained flat at 59 percent and 76 percent.
The satisfaction rate at Madinah airport rose to 78 percent, an increase of 1 percent from January.
Passengers were asked about cleanliness, airport services and travel and ground services procedures. More than 600,000 people were surveyed in January.


Hani Al-Muqbil, Saudi nominee to the ALECSO executive council

Updated 17 min 54 sec ago

Hani Al-Muqbil, Saudi nominee to the ALECSO executive council

Hani Al-Muqbil was recently nominated as Saudi Arabia’s representative in the executive council of the Arab League Educational, Cultural and Scientific Organization (ALECSO), based in Tunisia. 

King Salman approved the nomination based on the recommendation of Prince Badr bin Abdullah bin Farhan, culture minister and chairman of the Saudi National Commission for Education, Culture and Science.

Al-Muqbil has more than 17 years’ experience in different governmental entities, including in the cultural and charitable sectors. He recently worked on a project to nominate the Kingdom for membership of UNESCO’s executive board, and was secretary of the nomination committee. 

He worked as executive director of the King Salman Youth Center between 2014 and 2017, then as a member of its board of directors.  

He worked as an adviser to the secretary-general of the Prince Mohammed bin Salman bin Abdul Aziz Foundation (Misk), where he is a member of several boards, including the board of directors of the Misk Art Institute, the Misk Initiatives Center, Manga Productions and the Misk Media Forum. 

Prior to that, Al-Muqbil served as general manager of communication for the King Abdul Aziz and His Companions Foundation for Giftedness and Creativity (Mawhiba), which provides training and internship opportunities to gifted students across the country.

Al-Muqbil is a graduate of Harvard Business School in the field of leadership, where he completed various executive training programs. He also holds a bachelor’s degree in business administration from King Saud University in Riyadh.