Airport passenger satisfaction grows in Saudi Arabia

Passengers were asked about cleanliness, airport services and travel and ground services procedures. (SPA)
Updated 06 March 2019

Airport passenger satisfaction grows in Saudi Arabia

  • The satisfaction rate at Madinah airport rose to 78 percent, an increase of 1 percent from January

RIYADH: Passenger satisfaction rose last month by 1 percent at Saudi Arabia’s international airports, up from 73 percent in January, the General Authority of Civil Aviation (GACA) said on Tuesday.
GACA surveyed 400,000 passengers in February at King Khalid International Airport in Riyadh, King Abdul Aziz International Airport in Jeddah, King Fahd International Airport in Dammam, and Prince Mohammad bin Abdul Aziz International Airport in Madinah.
Passenger satisfaction with services at Riyadh airport increased by 3 percent in February, from 73 percent in January, while the satisfaction rate at Jeddah and Dammam airports remained flat at 59 percent and 76 percent.
The satisfaction rate at Madinah airport rose to 78 percent, an increase of 1 percent from January.
Passengers were asked about cleanliness, airport services and travel and ground services procedures. More than 600,000 people were surveyed in January.


Saudi Arabia among top 10 in UN’s e-commerce index

Updated 09 December 2019

Saudi Arabia among top 10 in UN’s e-commerce index

  • The index ranked the Kingdom 49th in the global ranking

RIYADH: The UN e-commerce index ranked Saudi Arabia among the top 10 countries in the e-commerce sector. 

The index, issued by the UN Conference on Trade and Development, ranked the Kingdom 49th in the global ranking, rising three places in the general index.

The report indicated that the improvement achieved by the Kingdom came from two criteria: The proportion of Internet use — which has risen to 93 percent — and the rising postal reliability standard.

Saudi Minister of Communications and Information Technology Abdullah bin Amer Al-Sawaha said that this achievement came as a result of unlimited support from the leadership.

He added that the ministry works with partners to develop the Kingdom’s digital capabilities to invest in the growth of future projects in order to achieve the Kingdom’s Vision 2030 reform plans.