DUBAI: Jordan-based Capital Bank is adding bilingual robots to its retail banking workforce.
The bank hired Saudi-based Proven Solution to work on its digital innovation, particularly in deploying its robot management system to Capital Bank’s retail business.
It is aimed at enhancing customer experience, the bank said in a statement, especially at a time when robotics software is gaining traction in the Middle East.
The Saudi technology company will deploy “Pepper,” a bilingual humanoid robot, who will be able to “assist customers by providing support and information related to banking services.”
“Our team has worked hard on this project, which goes beyond streamlining administrative tasks to increase the level of service quality for customers,” Zaid Al Mashari, Group CEO of Proven Arabia.
The bank has deployed four robots across its key branches in Jordan, which it said has already reduced waiting time of customers.
“Capital Bank has taken major leaps towards implementing its digital transformation strategy and continues to launch innovative financial solutions that aim to transform banking in Jordan,” its head of consumer banking Mohammed Othman said.