CAIRO: US-headquartered customer relations management platform Gameball secured $3.5 million in a seed funding round to fuel its Saudi operations as well as expand to European countries.
Founded in 2020, Gamball provides an all-in-one customer intelligence and marketing CRM platform for consumer brands to analyze customer behavior, leverage first-party data, identify monetization opportunities, and execute retention strategies.
In an exclusive interview with Arab News, Ahmed Khairy, CEO of Gameball, said that the company plans to utilize its funding to expand sales and partnerships as well as customer support activities in the Kingdom.
“We are planning to expand our commercial and customer support activities in the Kingdom. Our model is that we build a network of channel partners in each country in which we operate. This allows us to scale fast while benefiting from these partners who have local market knowledge and expertise,” Khairy added.
The company witnessed organic growth since its inception and received positive feedback from large and small businesses using their platform to leverage customer retention with Gameball customers witnessing a three times increase in purchase frequency.
“Saudi Arabia has powered our growth and as brands leverage insights from digital platforms, they are turning to us,” he added.
Since its inception, Gameball served over 7,000 businesses, 20 million consumers, and processes more than $260 million worth of transactions every month.
“With Gameball, it’s easy for brands to kick-start their journey on our platform. We anticipate at least 50 big retailers signing up this year. This will complement our diverse range of clients from around the world,” Khairy stated.
Khairy explained that the business is not resource intensive and will continue to hire based on its growth and client demand as he plans to hire experts in business development and account management to be based in their office in Riyadh.
Gameball has targeted Germany and the UK as part of its international expansion while investing in commercializing its product.
“While we’ve secured funding, we want to be prudent about how we spend our capital. Right away, we’ll be hiring Country Managers in each of those countries and as our business scales, we’ll recruit for additional positions,” Khairy told Arab News.