RIYADH: Saudi Arabia’s King Khalid International Airport topped the rankings of the Kingdom’s international hubs based on several key performance indicators set by the local authorities to gauge traveler experience and service level.
The monthly performance report issued by the General Authority of Civil Aviation showed Riyadh’s international airport clinched the top spot for achieving a commitment rate of 82 percent. The number of passengers handled annually at the airport exceeded 15 million, the report showed.
The authority has set 14 key performance indicators to assess an airport’s performance. Those include passengers’ waiting time from checking in, security procedures, and time spent in front of baggage claim.
Passport and customs areas, and facilities available to people with special needs were also assessed.
According to the monthly report, King Abdulaziz International Airport in Jeddah secured the second spot with a commitment rating of 73 percent, up from 44 percent in March.
In the second category of international airports across the Kingdom where the annual passenger volume ranges from five to 15 million, King Fahd International Airport topped the list with a 91 percent commitment rate. Prince Abdulaziz International Airport had a commitment rate of 82 percent.
Abha International Airport ranked first in the third category of the Kingdom’s international airports, where annual passenger volume ranges between two and five million, with a 100 percent commitment rate, followed by King Abdullah bin Abdulaziz Airport in Jizan.
In the fourth category, Prince Nayef bin Abdulaziz International Airport in Qassim ranked first. It handles less than 2 million passengers annually with a 100 percent commitment rate and a higher overall average waiting time for departing and arriving flights than other airports across the Kingdom.
In the fifth category of domestic airports, Al-Qurayyat Airport outperformed all other airports in the average waiting time for departure and flight arrival.