There is a torture problem in this country. It is widely practiced in many government buildings, and in the private sector, too — at car dealerships, for example.
A customer needs his car fixed. The mechanic demands payment in advance. Most of the time, the amount turns out to be more than the bill submitted at the end. Then the customer begins the long and arduous process of getting reimbursed for the difference. In most cases, this process is torture.
It happens in the public sector, too, where government employees have made torturing citizens a high art. Speaking with condemnation and not returning greetings is only the start of it. In an attempt to feel important, the bureaucrat will intentionally delay paperwork. He will make the poor torture victims return day after day, even if they have come great distances, and at great expense.
These public sector workers should know their great responsibility — to serve the public’s interest — instead of making things more difficult, humiliating citizens that are practicing their rights. They treat members of the public like inferiors, or ghosts.
Applicants are brushed off by these public servants using various methods, including asking for superfluous forms simply to get rid of them. If this doesn’t work, they direct applicants to other windows or desks, confounding them.
These poor victims have nowhere to go to complain, and herein lies the problem. There are no departments where the public can go to express their grievances against public servants whose main goal it is to chase them away. In many cases, managers are too weak to confront his staff and their dubious ways.
Such employees and managers should be removed from positions because they cannot bear their responsibilities. I personally do not blame these employees for being there, but I do blame the decision-makers who put such employees in these sensitive positions.
