Bupa Arabia wins best call center award

Bupa Arabia, the Kingdom's first specialized health insurer, has added another accolade to its collection by winning the award for the best call center in the Middle East. It was presented by INSIGHTS Middle East at its annual event held this week in Dubai. The competition is considered to be one of the most comprehensive, rigorous and strategy-aligned contest of its type in the world, where leading companies across many industries compete. Samer Sawaya, customer service manager at Bupa Arabia, received the award.
"We are especially proud at winning first place in the large call center category since INSIGHTS Middle East sets the regional benchmark for remote customer interaction success." said Tal Nazer, CEO of Bupa Arabia. "This acknowledges that we at Bupa Arabia put the customer at the core of our strategy and strive to provide the best in class customer care to help them live healthier and happier lives. This award not only strengthens our proposition in this competitive market, but truly represents the high performance service culture we are building at Bupa Arabia."
This is the third time that Bupa Arabia has been recognized by INSIGHTS Middle East at their annual event, having won awards in 2007 and 2008 in the Best Quality Assurance Program and Career Path categories. In addition, this latest success was also followed by another award, which placed Bupa Arabia among the top 10 companies in the Best Work Environment category.
To provide the best possible customer service Bupa Arabia utilizes cutting edge technology at its call center, which is manned 24/7 by professionally trained teams experienced in resolving customers' queries and in responding to emergency situations.
Message Bupa, automated pre-authorization, Doctor on the Phone, medical advice over the phone for members, Bupa Roving Doctor; and International SOS for international emergency evacuations are among Bupa Arabia's exclusive services.