NWC has launched its monthly electronic bill system via its E-branch to speed up the billing process for customers and cut paper usage, contributing to environmental preservation.

Yusif Al-Said, NWC’s senior manager for customer services and billing, IT executive directorate, said customers can receive, review and manage bills electronically every month at any time.

The E-branch provides all NWC services around the clock to its customers. Services include the option to review electronic bills monthly and calculate the estimated cost of their bills.

Naif Al-Ossaimi, acting executive director for customer experience, said NWC launched the E-branch to deliver customer service according to the highest international standards.

Al-Ossaimi said the E-Branch allows customers to access all services electronically without needing to visit NWC branches or customer services centers. The facility is also accessible through devices such as tablets or smart phones.

After registering, customers can benefit from all NWC services, including requesting a new water or wastewater connection by uploading the required documents, add accounts if they are tenants living in rented accommodation, and change the owner’s name if the building is registered in the name of another person.