ALJ wins top Toyota award for fourth year in a row

For the fourth year in a row, Abdul Latif Jameel Company (ALJ) won the Toyota’s Golden Excellence Award in after sales service.
Mohammed Abdul Latif Jameel, president of ALJ, received the award from Takeshi Uchiyamada, chairman of the board of directors of Toyota Motor Corporation (TMC) in a special celebration held at TMC’s headquarters in Tokyo, in presence of top executives from TMC and ALJ.
The award won by ALJ among other Toyota agents and distributors in the world comes to confirm the high service level provided by ALJ to its customers, especially in the area of after sales services.
The award comes in line with the developments and expansion works implemented by ALJ in the Kingdom of Saudi Arabia and other countries.
The award confirms that ALJ is seeking to maintain its leading position in after sales services and to achieve the highest customer satisfaction.
Jameel confirmed that ALJ staff are highly proud with this world-level achievement for the fourth year in a row, especially that they are sparing no effort to satisfy their customers.
Jameel said the company is adopting the latest technologies, and is applying international standards of Toyota in the area of customer satisfaction.
He said the award is an added incentive for more efforts to improve and develop the services offered to customers, based on ALJ’s concept that the customer comes first and serving the customer is a top priority.
ALJ has already won several awards related to the level of the services it provides to its customers, including the Golden Excellence Award for consecutive four years in the Kingdom of Saudi Arabia. In addition, ALJ operations in Turkey, China and Japaan also won prominent awards.
This award is added to other ALJ achievements in the area of customer services during the past four years as one of the best 15 TMC’s distributors in the world.
Mentioning the excellent services provided by ALJ to satisfy its customers, Takeshi Uchiyamada, chairman of the board of directors of Toyota Motor Corporation (TMC) appreciated the efforts of ALJ in all its divisions to provide better services.
Number of complaints reported to ALJ is only a few hundreds, compared with several millions of transactions the company conducts every year. ALJ operates above 1,000 after sales service centers in the Kingdom, while delivery of spare parts has reached 98 percent.
According to Nelson, Focal Point and the ALJ studies, customer satisfaction ranged between 82 percent to 86 percent during 2013, during which the company provided 57,000 training hours for its after-sales service staff, and provided 22 million work hours in maintenance sector.
After sales services staff includes above 12,000 employees who secured the first position for the company through a period of 38 years.
All such achievements are attributed to the outstanding performance and the valuable services that ALJ is providing and improving day after day, since 1955.