Consumer complaints mainly about after-sales service

Consumer complaints mainly about after-sales service
The Ministry of Commerce and Investment (MCI) is urging consumers to report any violation via the toll-free number 1900.
Updated 31 January 2017

Consumer complaints mainly about after-sales service

Consumer complaints mainly about after-sales service

RIYADH: Lack of commitment to after-sales service, and non-availability of spare parts, were common complaints among the 884,678 people who called the Consumer Call Center (CCC) of the Ministry of Commerce and Investment (MCI) in 2016.
The ministry said it responded immediately to such calls, and did the necessary follow-ups until the cases were closed.
An MCI official said most consumer complaints were about lack of commitment to providing after-sale services, spare parts and maintenance, as well as non-compliance with warranty terms, violations of return and replacement, and the absence of price tags on products.
Other complaints were about fake promotions, manufacturing defects and overpricing.
According to CCC statistics, complaints amounted to 323,275 (36.5 percent) of total calls received in 2016.
In terms of regions, the CCC received the most complaints from Riyadh, followed by Makkah, Asir, the Eastern Province and Qassim.
The MCI said it has been analyzing consumer complaints to find solutions to obstacles facing consumers, and to monitor changes in patterns of complaints to see how far awareness and public policies have affected consumer protection.
The MCI official said the ministry urges consumers to report any violation via the toll-free number 1900, or by filing a Commercial Violation Report via their smartphones, with which they can upload photos and the location of the violation directly.