Saudi ministry offers Hajj hotline and ‘Fatwa Robot’ service

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The robot will provide pilgrims under the Custodian of the Two Holy Mosques’ guests program with fatwas and other religious advice. (SPA)
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The robot will provide pilgrims under the Custodian of the Two Holy Mosques’ guests program with fatwas and other religious advice. (SPA)
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The robot will provide pilgrims under the Custodian of the Two Holy Mosques’ guests program with fatwas and other religious advice. (SPA)
Updated 11 August 2019
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Saudi ministry offers Hajj hotline and ‘Fatwa Robot’ service

  • There is a version of the remote-controlled Fatwa robot designed for people with special needs

JEDDAH: The Saudi Ministry of Islamic Affairs is offering a free hotline to answer all questions related to pilgrimage rituals on the contact number 8002451000.
The service covers eight languages, including Arabic, English, French, Urdu, Turkish and Indonesian. 
Pilgrims can choose to listen to electronic messages about the rites of Hajj and Umrah, general messages from the ministry and rulings from the permanent committee of religious researchers.  
Moreover, they can speak directly to one of the ministry’s Islamic guidance representatives, who are available 24 hours a day. 
The team is made up of dozens of religious preachers who will provide information on Hajj procedures and answer all queries. 
The ministry has offered this service for six years in a row. When it first started, the hotline only provided 8 hours of contact time. 
The average number of calls per day exceeded 1,030 during last year’s Hajj.

1,030

Average number of calls per day exceeded during last year’s Hajj.

The ministry has also launched the “Fatwa Robot” service.
The robot will provide pilgrims under the Custodian of the Two Holy Mosques’ guests program with fatwas and other religious advice.
Users will be able to connect through video calls with a group of Muftis in the Ministry of Islamic Affairs to access fatwas and advice in a number of languages.
There is a version of the remote-controlled Fatwa robot designed for people with special needs.


Saudi Arabia to UN: Aramco strikes were ‘organized terrorist attack’

Updated 19 September 2019

Saudi Arabia to UN: Aramco strikes were ‘organized terrorist attack’

  • The letters stated that “all indications are that the weapons used in the Aramco attack are Iranian”
  • Saudi Arabia said it will take measures to respond to the attacks in accordance with international law

RIYADH: Saudi Arabia said that Saturday’s strikes on two Aramco facilities were an “organized terrorist attack” in a letter to the UN Security Council.
The Saudi Mission to the United Nations sent a letter to UN Secretary-General Antonio Guterres and another to the President of the Security Council Russia’s Permanent Representative to the UN Vasily Nebenzya and members of the Security Council on Wednesday.
The letters stated that “all indications are that the weapons used in the Aramco attack are Iranian.”
They also explained that Saudi Arabia will take measures to respond to the attacks in accordance with international law, and called on the UN and international experts to participate in the investigation into the attack.