Saudi Citizen Account Program handles over 975k cases

The scheme provides economic support to Saudi nationals. (SPA)
Updated 02 October 2019

Saudi Citizen Account Program handles over 975k cases

  • At least 95 percent of beneficiaries expressed satisfaction with the service they received over the period

RIYADH: The Saudi Citizen Account Program dealt with more than 975,000 service inquiries during the third quarter of this year.
Sultan Al-Qahtani, spokesman for the program, said the call center team handled more than 493,000 queries on the unified number 19912, with average answering speeds of nine seconds and call durations of five minutes.
The operations center managed in excess of 67,000 technical applications and around 207,000 objections to eligibility and entitlement.
The scheme provides economic support to Saudi nationals and Al-Qahtani pointed out that more than 87,000 verified documents had been reviewed by authorities to ensure support was directed to eligible groups.
During the quarter, the program received over 14,000 requests through its Your Voice service, and 107,000 inquiries via its Twitter platform. At least 95 percent of beneficiaries expressed satisfaction with the service they received over the period. Through the program, citizens in Saudi Arabia get monthly payments from the state.
 


ThePlace: Souk Al-Majlis of Qassim

Updated 07 December 2019

ThePlace: Souk Al-Majlis of Qassim

The Saudi marketplace Souk Al-Majlis, or the Divan Heritage Souk, is part of the old town of Al-Maznab and lies 7 kilometers from the urban center of the city in Al-Derah district.

Al-Maznab township itself is located  in southeastern Qassim province and covers an area of about 2 square kilometers.

It contains more than 380 houses of various sizes, while the old Divan Heritage Souk and the Masque of Bahla Palace form the starting point for the district and its main center.

The souk is popular with visitors and locals and hosts summer events, auctions and folklore presentations among other similar activities.