HP has opened three new service centers in Saudi Arabia. The centers, which are based in Riyadh, Jeddah and Alkhobar, offer comprehensive support for HP products including PCs, servers, portable computing products, LaserJet and inkjet printers, large format plotters and many other peripherals sold in the Kingdom. Each service center is staffed with an experienced team of fully certified HP engineers and has an extensive stock of spare parts. All warranty and post-warranty series will be handled at the centers, which will employ a total of 20 people.
“This is extremely good news for HP customers throughout the Kingdom,” said Fawwaz Qadan, general manager, HP Services, Saudi Arabia. “We have always offered our customers the highest quality products supported by our network of partners throughout the Kingdom. Given the huge growth that HP has enjoyed in Saudi Arabia during the last five years, we believed that the time was now right to establish these centers.”
Customers will have the option to return products to their resellers or directly to the HP Service Center. The company is also launching a free-phone service on 800-897-1444 through which customers can receive product advice and information, technical assistance and repair status information.
The centers offer a maximum five-day return time, same day product exchange (where appropriate), on-site next business day support, and customer specific repair times. The service centers will operate in parallel with the HP Authorized Service Provider (ASP) program.
“We have been very ambitious in the service targets that we have set,” said Khalid Hussain, customer support management, HP Services, Saudi Arabia. “The customers in Saudi Arabia are assured of our highest level of commitment to ensure their needs are met.”
HP is the largest IT company in the Middle East employing about 500 people in the region. HP has been present in the Middle East since 1968, and opened its first regional office in 1994. For more information about HP in the Middle East, please click to: hp.com/me.
Arab News Compunet 13 May 2003
