Who’s Who: Abdulaziz Al-Osaimi, board member of National Customer Experience Academy

Abdulaziz Al-Osaimi
Abdulaziz Al-Osaimi
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Updated 02 March 2024
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Who’s Who: Abdulaziz Al-Osaimi, board member of National Customer Experience Academy

Abdulaziz Al-Osaimi

Abdulaziz Al-Osaimi has been a board member of the National Customer Experience Academy since January 2024.

He has been deputy chairman of the board at the Customer Experience Association since May 2021.

Al-Osaimi also founded Right Decision for Customer Experience Consulting in December 2019 and has been a consultant since then.

He has more than 20 years of professional experience in management and business development in the Saudi ‎market.

His core strengths include strategic thinking, planning, identifying and maximizing potential opportunities, and motivating and leading a cross-cultural workforce to consistent levels of growth.  

Previously, Al-Osaimi served in many important positions, including as member of the International Contact Centers Association.

Between May and December of 2021, Al-Osaimi worked at the Ministry of Interior as a customer experience consultant to design customer journeys for services in traffic, civil defense, passports and borders to improve service and to grow non-oil revenues.

He was director of program to enhance communication between citizens and the government at the Ministry of Education from December 2017 to November 2019.

Al-Osaimi has published two books and multiple articles on customer experience, spoken at several conferences, and served as a judge at international customer experience awards‎.

He has over eight years of experience in customer experience consulting, strategy planning, performance measurement, and project management, working with various government entities and private organizations in Saudi Arabia.

Al-Osaimi hold a master’s degree in business information systems from the University of Bedfordshire and several professional certifications, including CXAC, PMP, KPI, and CGPM.

 


Saudi crown prince, Iraqi PM discuss Middle East escalation

Saudi crown prince, Iraqi PM discuss Middle East escalation
Updated 8 sec ago
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Saudi crown prince, Iraqi PM discuss Middle East escalation

Saudi crown prince, Iraqi PM discuss Middle East escalation

RIYADH: Saudi Arabia’s Crown Prince Mohammed bin Salman spoke with the prime minister of Iraq on Sunday, Saudi Press Agency reported. 

During their phone call, Prince Mohammed and Mohammed Al-Sudani discussed developments in the region and increasing escalation against the backdrop of the crisis in the Gaza Strip and its repercussions.

They also dissussed the importance of making the necessary efforts to prevent the situation from worsening and ways to spare the region from the risks of escalation, SPA added.


Saudi FM receives phone call from Iranian counterpart

Saudi Foreign Minister Prince Faisal bin Farhan and his Iranian counterpart Hossein Amir-Abdollahian. (File/AFP)
Saudi Foreign Minister Prince Faisal bin Farhan and his Iranian counterpart Hossein Amir-Abdollahian. (File/AFP)
Updated 18 min 46 sec ago
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Saudi FM receives phone call from Iranian counterpart

Saudi Foreign Minister Prince Faisal bin Farhan and his Iranian counterpart Hossein Amir-Abdollahian. (File/AFP)

RIYADH: Saudi Foreign Minister Prince Faisal bin Farhan received a phone call from his Iranian counterpart Hossein Amir-Abdollahian on Sunday.

During the call, the officials discussed developments in the region and increasing escalation against the backdrop of the crisis in the Gaza Strip and its repercussions.


Saudi defense minister discusses military escalation in region with US counterpart

Saudi Defense Minister Prince Khalid bin Salman discussed the military escalation in Middle East with US Secretary of Defense.
Saudi Defense Minister Prince Khalid bin Salman discussed the military escalation in Middle East with US Secretary of Defense.
Updated 39 min 4 sec ago
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Saudi defense minister discusses military escalation in region with US counterpart

Saudi Defense Minister Prince Khalid bin Salman discussed the military escalation in Middle East with US Secretary of Defense.

RIYADH: Saudi Arabia’s Defense Minister Prince Khalid bin Salman discussed the military escalation in the Middle East on Sunday with his US counterpart during a phone call.

The call comes after Iran launched a wave of missiles and attack drones against Israel overnight Saturday to Sunday.

Prince Khalid and US Secretary of Defense Lloyd Austin also discussed efforts to contain the crisis while upholding international peace and security.

The officials also reviewed their strategic defense partnership and explored ways to further enhance it, the Kingdom’s defense minister said in a post on X. 


Saudi artist seeks to beat limitations and transcend comfort zones

Saudi artist seeks to beat limitations and transcend comfort zones
Updated 48 min 59 sec ago
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Saudi artist seeks to beat limitations and transcend comfort zones

Saudi artist seeks to beat limitations and transcend comfort zones
  • Ali Alhammadi has been passionate about visual arts since childhood

JEDDAH: Ali Alhammadi, a Saudi 32-year-old visual artist from Aldawadmi in Riyadh, has carved out a remarkable pathway in the world of art since his professional debut in 2017.

Passionate about visual arts since childhood, Alhammadi’s artistic inspiration was ignited by the “Saudi renaissance” in line with Vision 2030, prompting him to embark on a creative expedition to express his perceptions through the canvas.

Alhammadi told Arab News that his art philosophy is about breaking invisible limitations and transcending comfort zones, drawing inspiration from the evergreen landscapes he encountered during camping trips with his father in the Riyadh desert.

Passionate about visual arts since childhood, Ali Alhammadi’s artistic inspiration was ignited by the ‘Saudi renaissance’ in line with Vision 2030. (Supplied)

“During every spring season, me and my father used to go camping in the outskirts of Riyadh, when the desert turns green for a couple of months, where all the magical inspiration happens.”

Through his landscapes and abstract pieces, Alhammadi delves into his feelings, insecurities and aspirations, painting a narrative that speaks volumes.

“I use my art to express both happiness and sadness, and sometimes I start a painting with an idea in mind, but then I end up with a new one,” he said.

Ali Alhammadi, Saudi artist

One of Alhammadi’s pioneering techniques, “Invisible Limitations,” challenges traditional conceptions and societal norms, symbolizing the potential within, and beyond self-imposed boundaries. He said that his work reflects a realization that limitations are merely illusions.

“Our comfort zone sometimes restricts our ability to be inspired and inspire others. That’s why I decided to paint the Invisible Limitations theme.

“As I matured, I realized that most of these limitations don’t exist ... our limitation is the sky.”

Passionate about visual arts since childhood, Ali Alhammadi’s artistic inspiration was ignited by the ‘Saudi renaissance’ in line with Vision 2030. (Supplied)

Alhammadi’s artistic evolution has been influenced by his participation in prestigious exhibitions such as The Stars Exhibition at the German Embassy in Saudi Arabia and the second Riyadh Season Exhibition.

These platforms not only showcased his talent but also provided a catalyst for his creative development, empowering him to delve deeper into his cultural roots while embracing global influences.

Navigating between diverse cultural landscapes, Alhammadi, based between Liverpool and Riyadh, seamlessly fuses vibrant hues and styles, blending Saudi heritage and international artistic trends.

His experiences abroad have expanded his artistic horizons, inspiring him to create artworks that resonate with a global audience while retaining a distinctive Saudi essence. “Now that I have found my theme and art style, I believe that this phase will take me to different phases in my professional art career,” he said.

Looking toward the future, Alhammadi envisions his artwork evolving to explore the intricacies of human and cultural relationships, going deeper into themes that resonate with universal emotions and experiences. “Human and cultural relationships is something I’m keen on expressing through art,” he said.

His participation in international and local events such as the Founding Day in Liverpool and the National Day in London has not only spotlighted his talent but also enriched his artistic narrative with a tapestry of diverse influences.

For aspiring visual artists embarking on their creative odyssey, Alhammadi offers this advice: “Stay true to your vision, embrace your unique style, and let your art tell your story.”

 


Saudi authorities crack down on drug offenders in Jazan

Saudi police have arrested individuals carrying prohibited drugs. (SPA)
Saudi police have arrested individuals carrying prohibited drugs. (SPA)
Updated 59 min 27 sec ago
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Saudi authorities crack down on drug offenders in Jazan

Saudi police have arrested individuals carrying prohibited drugs. (SPA)
  • Authorities apprehended a citizen with 71 kg of hashish hidden in a vehicle in Al-Dayer governorate

RIYADH: Saudi authorities recently made several drug-related arrests and confiscations in operations in the Jazan region, the Saudi Press Agency reported on Sunday.

In the Al-Dayer governorate of Jazan, Border Guards thwarted an attempt to smuggle 175 kg of narcotic qat.

The guards also apprehended three Yemeni nationals attempting to smuggle 60 kg of qat in Jazan.

In another incident, land patrols in the Jazan region arrested a citizen for selling qat plants hidden in his vehicle.

Authorities also apprehended a citizen with 71 kg of hashish hidden in a vehicle in Al-Dayer governorate.

Border Guards patrols in the Al-Arda governorate in the Jazan region intercepted the smuggling of 160 kg of qat.

Preliminary legal procedures have been completed for all the individuals involved and all seized items have been handed to the authorities.

The Saudi government urges anyone with information related to suspected smuggling operations or customs violations to call the confidential hotline 1910, the international number +966114208417, or to email [email protected].

Tips received relating to smuggling and breaches of common customs law are treated with strict confidentiality. Financial rewards are offered for valid tips.