Who’s Who: Abdulaziz Al-Osaimi, board member of National Customer Experience Academy

Abdulaziz Al-Osaimi
Abdulaziz Al-Osaimi
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Updated 02 March 2024
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Who’s Who: Abdulaziz Al-Osaimi, board member of National Customer Experience Academy

Abdulaziz Al-Osaimi

Abdulaziz Al-Osaimi has been a board member of the National Customer Experience Academy since January 2024.

He has been deputy chairman of the board at the Customer Experience Association since May 2021.

Al-Osaimi also founded Right Decision for Customer Experience Consulting in December 2019 and has been a consultant since then.

He has more than 20 years of professional experience in management and business development in the Saudi ‎market.

His core strengths include strategic thinking, planning, identifying and maximizing potential opportunities, and motivating and leading a cross-cultural workforce to consistent levels of growth.  

Previously, Al-Osaimi served in many important positions, including as member of the International Contact Centers Association.

Between May and December of 2021, Al-Osaimi worked at the Ministry of Interior as a customer experience consultant to design customer journeys for services in traffic, civil defense, passports and borders to improve service and to grow non-oil revenues.

He was director of program to enhance communication between citizens and the government at the Ministry of Education from December 2017 to November 2019.

Al-Osaimi has published two books and multiple articles on customer experience, spoken at several conferences, and served as a judge at international customer experience awards‎.

He has over eight years of experience in customer experience consulting, strategy planning, performance measurement, and project management, working with various government entities and private organizations in Saudi Arabia.

Al-Osaimi hold a master’s degree in business information systems from the University of Bedfordshire and several professional certifications, including CXAC, PMP, KPI, and CGPM.

 


Ticket to great urban living in the Kingdom’s capital

Ticket to great urban living in the Kingdom’s capital
Updated 55 min 41 sec ago
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Ticket to great urban living in the Kingdom’s capital

Ticket to great urban living in the Kingdom’s capital
  • Quality of Life Program CEO Khalid Al-Baker said that the Riyadh Metro is a significant step toward enhancing quality of life in the Kingdom’s capital
  • Headway between trips on the Riyadh Metro is less than ‘a few minutes,’ says official

RIYADH: Riyadh’s new metro system will offer time-efficient transportation to all segments of society, the CEO of the Saudi Quality of Life Program has said.

The working hours of the Riyadh Metro begin daily from 6 a.m. until midnight, with multiple trips operating around the clock on each of the six metro lines.

The headway between each train at a station does not exceed “a few minutes,” said Salem Al-Omair, manager of the Yellow Line.

“There are several ways to purchase tickets, including ticket vending machines available at the stations, where passengers can choose the appropriate package and obtain a Darb card. Tickets can also be purchased at the information desks located within the stations,” Al-Omair told Arab News.

The capacity of the trains is similar, ranging between 240 and 260 passengers per trip. Riyadh Metro, a key pillar of Saudi Vision 2030, is a crucial step toward reducing traffic congestion in Riyadh, he said.

Quality of Life Program CEO Khalid Al-Baker told Arab News that the Riyadh Metro is a significant step toward enhancing quality of life in the Kingdom’s capital. It diversifies public transportation options and promotes a culture of using mass transit, thereby reducing excessive reliance on private vehicles.

The project also helps ease road congestion and provides a fast, time-efficient transportation solution at prices accessible to various segments of society, he added.

The metro will enhance Riyadh’s appeal and drive urban development in areas surrounding stations. Additionally, it will facilitate access to the capital’s major destinations through comfortable and efficient transportation options, Al-Baker said.

The project, which was inaugurated by King Salman, is providing job opportunities, and is expected to play a larger role in the future in enhancing the appeal of Riyadh and supporting the achievement of Saudi Vision 2030 goals, he added.

The first three lines of the Riyadh Metro opened on Dec. 1, forming part of the largest urban railway network in the Middle East.

The first phase of the Riyadh Metro starts with three lines: The Blue Line, connecting Olaya Street to Al Batʼha; the Yellow Line, running along King Khalid International Airport Road; and the Purple Line, covering Abdul Rahman bin Awf Road and Al-Shaikh Hassan Bin Hussain Street.

The Red Line, covering King Abdullah Road, and the Green Line, spanning King Abdulaziz Road, are both scheduled to open on Dec. 15, while the Orange Line, which covers Madinah Road, begins operations on Jan. 5.

The total length of Riyadh Metro’s six lines covers 176 km, including 85 stations, with four primary stations.

The Orange Line is the longest in the Riyadh Metro project, extending about 41 km. It is followed by the Blue Line, the backbone of the whole project as it connects with all other lines over a length of 38 km.

The Green Line along King Abdulaziz Road is about 13 km long, while the Red Line on King Abdullah Road stretches almost 25 km. As for the Purple and Yellow lines, they are about 28 and 29 km long, respectively.

The Riyadh Metro was launched 12 years after the project was announced in April 2012, when the Saudi Cabinet approved the implementation of the public transport project and formed a high-level committee to oversee it.

The contracts for the Riyadh Metro project were awarded in 2013 to three global consortiums, with a total value of about $22.5 billion.

The project features several sustainable characteristics that promote eco-friendly transportation options. The metro system employs energy-efficient trains and stations, as well as technologies like regenerative braking to reduce energy consumption.

Additionally, some stations will be equipped with thousands of solar panels, and each metro station will rely on electricity sourced from renewable energy along the six lines.


Coalition denies allegations of handing over Houthi leader's brother's body

Coalition denies allegations of handing over Houthi leader's brother's body
Updated 03 December 2024
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Coalition denies allegations of handing over Houthi leader's brother's body

Coalition denies allegations of handing over Houthi leader's brother's body

The official spokesman for the coalition forces, Brigadier General Turki Al-Maliki, refuted on Tuesday claims regarding the handover of the body of a Houthi leader's brother.

In a press statement, Al-Maliki emphasized that the coalition treats the issue of prisoners, detainees, and the recovery of fighters' bodies as a strictly humanitarian matter. He urged all parties to refrain from politicizing such issues.

Al-Maliki described the Houthi leader's allegations, which were circulated by Houthi-affiliated websites, as inaccurate and lacking credibility. He clarified that the process of recovering and handing over bodies occurred in June 2023. During this operation, the coalition recovered the remains of nine Saudi soldiers and 20 Yemeni army personnel, while returning the bodies of 57 Houthi fighters killed along the border.

He further stated that such misleading claims may have been made for internal reasons related to the Houthis. Al-Maliki also noted that the name mentioned in the Houthi statement was not included in negotiations to recover bodies and suggested it is possible the individual in question was killed in regional conflicts unrelated to the coalition.


Kingdom reaffirms disability support on global day

Kingdom reaffirms disability support on global day
Updated 03 December 2024
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Kingdom reaffirms disability support on global day

Kingdom reaffirms disability support on global day

RIYADH: The Saudi Authority for the Care of People with Disabilities on Tuesday reaffirmed the Kingdom’s commitment to supporting individuals with disabilities — helping them achieve their aspirations, improving their quality of life, removing barriers to their potential and ensuring their full integration into society.

The World Health Organization, along with global partners, marks the International Day of Persons with Disabilities on Dec. 3 to promote the rights and well-being of persons with disabilities.

To observe this day, the Saudi authority launched a campaign raising awareness about invisible disabilities, such as psychological challenges, sensory difficulties, mild motor impairments and other often overlooked conditions.

The campaign aims to increase societal awareness of the challenges faced by individuals with invisible disabilities, promote a more inclusive society, and highlight the importance of fostering an environment that empowers these individuals to navigate their daily lives with equal opportunities.

Such campaigns are vital in strengthening the role of disabled persons, improving services, raising awareness of their rights and supporting their path to success, the authority said.

This year’s theme, “Amplifying the leadership of persons with disabilities for an inclusive and sustainable future,” highlights their vital role in creating an inclusive world and stresses their involvement in decisions affecting their lives.


Saudi project clears 618 Houthi mines in Yemen

Saudi project clears 618 Houthi mines in Yemen
Updated 03 December 2024
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Saudi project clears 618 Houthi mines in Yemen

Saudi project clears 618 Houthi mines in Yemen

RIYADH: Members of Saudi Arabia’s Project Masam removed 618 explosive devices from various regions of Yemen last week.

The total included one anti-personnel mine, 23 anti-tank mines and 594 unexploded ordnances, according to a recent report.

Ousama Al-Gosaibi, the initiative’s managing director, said a total of 471,034 mines had been cleared since its inception in 2018.

The explosives were planted indiscriminately and posed a threat to civilians, including children, women and the elderly.

The demining operations took place in Marib, Aden, Jouf, Shabwa, Taiz, Hodeidah, Lahij, Sanaa, Al-Bayda, Al-Dhale and Saada.

The initiative trains local demining engineers and provides them with modern equipment. It also offers support to Yemenis injured by the devices.

Teams are tasked with clearing villages, roads and schools to facilitate safe movement for civilians and the delivery of humanitarian aid.

About 5 million people have been forced to flee their homes since the start of the conflict in Yemen, many of them displaced by the presence of land mines.


AlUla community plants 500,000 trees, shrubs in Sharaan Nature Reserve

AlUla community plants 500,000 trees, shrubs in Sharaan Nature Reserve
Updated 03 December 2024
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AlUla community plants 500,000 trees, shrubs in Sharaan Nature Reserve

AlUla community plants 500,000 trees, shrubs in Sharaan Nature Reserve

RIYADH: Sharaan Nature Reserve in AlUla has undergone a significant transformation with the planting of 500,000 trees and shrubs as part of efforts to restore native ecosystems.

Led by the Royal Commission for AlUla, the project supports the Saudi Green Initiative, which aims to plant 10 billion trees nationwide.

The initiative engaged AlUla residents, students and the commission’s employees in November to achieve the milestone, according to a press release.

The reforestation project used seeds sourced locally and cultivated at the commission’s native plant nursery, prioritizing species that enhance soil health, water retention and nutrient availability while creating a sustainable food source for herbivores introduced through the commission’s rewilding program.

To date, the rewilding efforts have released more than 1,000 native animals into four protected reserves in AlUla. The project is also part of a broader ecological rehabilitation pilot in partnership with the Saudi Green Initiative, testing restoration techniques for arid regions.

Stephen Browne, the commission’s vice president for wildlife and natural heritage, said that the commission is restoring nature’s balance to safeguard AlUla’s natural and cultural heritage.

“Planting 500,000 trees and shrubs is a significant step toward achieving the Kingdom’s climate goals,” he added.

“The regeneration of AlUla’s natural habitats — its valleys, mountains, oases and its flora and fauna — is one of the main ambitions of the commission, alongside involving, uplifting and upskilling our community,” Browne said.