RIYADH, 15 September 2007 — Mobily said it had signed an agreement with the National Commercial Bank (NCB) to make it easier for customers wishing to benefit from mobile number portability and switch to Mobily’s network. According to the terms of the agreement, NCB will assist in back office financial matters related to customers paying their last bill when switching from another operator to Mobily.
Mobile number portability allows subscribers to move from one cellular operator to the other without changing their number, or the area code of the number. For example, a customer whose number is 050-xxxxxxx can keep that number when moving from one network to the other, whereby the 050 area code does not change to 056 or 054.
Customers wishing to benefit from Mobily’s advanced services and competitive offers need only visit any of the company’s 110 outlets, according to the statement issued yesterday.
There, Mobily staff can take of all the paperwork and associated procedures, according to the statement. Once a final settlement bill is issued, customers can pay that bill at Mobily’s outlets, thereby saving time and effort. Numbers are ported with two to six days after customers pay their last bill to the other operator. Customers wishing to port to Mobily’s network, meanwhile, can still pay that last bill at any authorized bank in the Kingdom.
Both postpaid and prepaid customers can move from the networks of other operators to Mobily free of charge, without having to visit the other operator’s offices.
Customers moving to Mobily’s network can benefit from high-value postpaid packages, Khatty and Khatty Plus — both of which have flat rate calling charges to all national destinations, whether that be to other Mobily customers, fixed lines, or subscribers to other mobile networks.
Likewise, customers wishing to switch to Mobily prepaid packages can choose from two high-value packages — one of which includes a bundle of services tailored to youth’s usage and the second providing a competitive national calling rate.
