MAKKAH: Haj Minister Fouad Abdul Salam Al-Farsy has approved the Tawafa Establishment’s operational plan for pilgrims from Turkey, Europe, America and Australia. The aim is to provide integrated services that would enable the guests of God to perform the rituals of Haj in ease, peace and comfort, chairman Abdullah bin Omar Alauddin said.
“We will provide services to pilgrims from 75 countries through 40 field service groups covering all parts of the Kingdom,” he told Arab News.
He reiterated that the establishment will aim at perfection in its work at all levels through its adoption of the “concepts and tools of total quality” and added that the improvement of services is a continuous process.
Alauddin said the operational plan is based on last year’s Haj reports with a view to reinforcing positive elements and correcting negative ones. “We will also use the expertise of specialists to provide better services to pilgrims,” he added.
He said the plan will focus on expansion and upgrading of services in all the establishment’s sections and departments through the use of modern technology, up-to-date communications systems, the latest computer programs, mobilization of all human and material resources and cooperation with all other concerned parties. “This is all within our efforts to ensure pilgrims have the best service to enable them to perform their Haj duties comfortably,” he added.
Alauddin said field-monitoring teams would closely monitor the service provided to pilgrims with a view to continuously upgrading them. He added services would be designed according to each pilgrim’s needs and nationality.
He explained that services for pilgrims would start upon their arrival at the air, land and sea inlets and continue until their departure. “We have provided sufficient ambulances, transport vehicles and computers within our drive to ensure better services for our clients,” he added.
Alauddin said the establishment would give special attention to religious awareness programs in order to teach pilgrims the correct methods of performing the Haj. He also said the pilgrims will be told the best times to throw pebbles at the Satan in the Jamarat area to avoid overcrowding.
“Our services will extend to pilgrims who fall sick or go missing,” he said, adding that well-trained staff have been placed at all the Kingdom’s inlets to take care of pilgrims the moment they set foot in Saudi Arabia.
