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KSA sets bar for quality of service in communications, IT sector

The update includes standards and indicators that assess the quality of service and enables consumers to view comparative quality-of-service information
Providers not able to compete in service quality enhancement due to lack of know-how or resources will try new approaches to attract and retain clients from a marketing angle such as decreasing rates, promotions and offering new plans

By Halah Alshathri · 18 July 2018