Mobily, a major communication and mobile service provider in Saudi Arabia that claims to be reliable in hosting managed solutions in the region, has enhanced the service through proactive implementation of operations management technologies for the enterprise customers through multiple high-tech data centers in the Kingdom.

Mobily, together with its partner Devoteam, has worked on upgrading the service assurance and monitoring for Mobily business customers enjoying the hosting and cloud services.

This has been achieved through implementation of a complete integrated suite of BMC products considered among the best in IT service assurance and enterprise service management.

"The project has empowered the business operations resulting in high operational efficiency. The implementation of integrated automated solutions has enabled the operations team to act promptly to the highest priority events first, ensuring the service continuity resulting in high customer satisfaction," said Maziad Al-Harbi, chief technology officer at Mobily.

Through BMC infrastructure capacity forecasting technology, Mobily has achieved the future visibility to meet the business needs through in-time planning of the required capacity. This has improved the management of infrastructure capacity and has also ensured that infrastructure capacity will never be an issue for the business.

“This project has provided us a window into the future. We can take decisions today and manage our capacity well before time and balance the infrastructure resources as per intelligent automated capacity management recommendations,” said Haithem Al-Faraj, acting chief technology operations officer at Mobily.