Carrefour launches customer-focused initiative

Carrefour has launched the unified number 920000282 available around the clock all week.
This new initiative comes in line with Carrefour’s customer-focused policy, inspired by the anticipated increase in customers’ needs and inquiries especially with the forthcoming summer vacation season and holy month of Ramadan.
The initiative aims at enhancing the communication between Carrefour and its customers, answering their questions, listening to their opinions and suggestions and complaints, solving their problems, catering to their needs, as well as evaluating the quality of the services offered to them by Carrefour in order to develop these services and achieve total customer satisfaction.
To complement this initiative, Carrefour has organized special training sessions to prepare its team to answer properly all customers’ calls, take note of their comments with ultimate precision and transparency, submit relevant daily reports to Carrefour management — who in turn will look into those reports and comments with extreme concern and care.
This unified number reflects Carrefour’s continuous strife to stay connected with its customers, in addition to communicating with them online and through social networks such as Facebook page – considered among the most successful in its field across the Middle East.
The unified number was made public through all Carrefour printing materials, such as the weekly offers publication, the shopping bags, etc.