Center to measure Hajj pilgrims’ satisfaction with government services

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Muslim pilgrims touch the golden door of the Kaaba, the cubic building at the Grand Mosque, as they pray ahead of the annual Hajj pilgrimage in the Muslim holy city of Mecca, Saudi Arabia, Friday, Aug. 17, 2018. (AP)
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Muslim worshippers pray around the Kaaba, Islam's holiest shrine, at the Grand Mosque in Saudi Arabia's holy city of Mecca on August 16, 2018, prior to the start of the annual Hajj pilgrimage in the holy city. (AFP)
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Muslim worshippers perform prayers around the Kaaba, Islam's holiest shrine, at the Grand Mosque in Saudi Arabia's holy city of Mecca on August 15, 2018, prior to the start of the annual Hajj pilgrimage in the holy city. (AFP)
Updated 17 August 2018

Center to measure Hajj pilgrims’ satisfaction with government services

  • Adaa seeks to measure the performance of public entities and prepare periodic reports on the results of their performance
  • More than 30 services provided by government agencies will be assessed

JEDDAH: The National Center for Performance Measurement (Adaa) has activated one of its beneficiaries’ measurement tools to assess pilgrims’ satisfaction with government services during the Hajj season.
This measurement is in line with the Kingdom’s efforts to serve pilgrims and facilitate pilgrimage performance, and aims to improve services.
It also aims to support the improvement of government services by measuring service quality and beneficiaries’ satisfaction.
Adaa Director General Husameddin Al-Madani said that measuring pilgrims’ satisfaction complies with King Salman’s directives on offering the best experience for the Hajj.
Reports on pilgrims’ satisfaction will give government agencies the tools to enhance the efficiency and quality of services.
Al-Madani said that pilgrims’ satisfaction is centered around four key stages: Obtaining a Hajj visa or permit, the experience of traveling to and from Makkah, support services at the Two Holy Mosques and Hajj holy sites, and the departure experience. More than 30 services provided by government agencies will be assessed.
Al-Madani said that Adaa measurement follows the best international standards and covers five main criteria: Clear procedures, location readiness, speed of service, satisfaction of employees’ performance, and satisfaction with services.
Results will feed into Adaa’s quarterly beneficiaries’ satisfaction reports, which are presented to the Council of Ministers and shared with authorities to enhance public services.
Adaa seeks to measure the performance of public entities and prepare periodic reports on the results of their performance and the results of beneficiaries’ satisfaction of the quality of services provided by public entities.


LA Italian eatery Amadeo delights the palate in Riyadh Season pop-up

Updated 15 December 2019

LA Italian eatery Amadeo delights the palate in Riyadh Season pop-up

  • Despite minor setbacks he faced while setting up, Vietina considers the experience to be a positive one

RIYADH: Renowned Italian restaurant Amadeo has opened up in Al-Murabba for Riyadh Season. 

The pop-up has started brightly, and head chef Gianni Vietina invited Arab News to sample the menu and chat about his experience.

Vietina, in Saudi Arabia for the first time, said that he loved the location he had set up in, and was very happy to be opening up in the Kingdom. 

“The location is gorgeous. At night, with all the lights on, the music going, it’s very nice.”

Despite minor setbacks he faced while setting up, Vietina considers the experience to be a positive one and that the response was even better than he had expected. 

“Like anything new, you have quests, you have problems. Up to now, we’re doing pretty good. We are up and running. We’re comfortable now, which is a shame as we’re leaving pretty soon,” he said.

He added that he would repeat the experience in a heartbeat if he could: “They were nice enough to ask me to stay in Saudi a little longer, but I can’t. I need to go back home. But I would love to come back.”

He said that while he was not planning to open up a permanent restaurant in Saudi Arabia, he would not rule it out completely.  “I’ve been offered options, and friends have offered to show me locations while I’m here, but I can’t do it right now, I just opened a new restaurant two months ago,” he said.

“I chose the dishes that I know that most of the Saudis that visit my restaurant in Los Angeles like.”

Gianni Vietina, Head chef of Amadeo

The pop-up’s menu contains most of what the original restaurant offers, including his ever-popular penne amadeo and spaghetti bolognese, with the chefs using a combination of imported and locally sourced ingredients. 

“I chose the dishes that I know that most of the Saudis that visit my restaurant in Los Angeles like,” he told Arab News.

For the pop-up, Vietina has stuck to using halal and alcohol-free ingredients. 

“It was challenging at the beginning. But the bolognese at Amadeo doesn’t contain pork, and I realized after we tried cooking without wine that almost nothing changed. I actually prefer it,” he said.

Amadeo is a favorite of Saudis visiting Los Angeles, with Vietina going so far as to describe the restaurant as a “Little Riyadh” on most evenings between July and September. 

He even recognizes some of the customers who have come into the Riyadh pop-up, and always stops over to greet them.

Upon sampling the menu, it’s easy to see why the food at Amadeo has remained popular all these years. 

The eggplant parmigiana is a perfect blend of crusty cheese and silky smooth eggplant, with hints of basil and rosemary. 

The bolognese is rich, meaty and decadent, without being too heavy and greasy. And the penne Amadeo, which Vietina has been eating since his childhood, is a timeless classic of crushed tomato, basil, finished off with butter and Parmigiano Reggiano for a creamy, rich flavor.