UAE Internet access disrupted after ‘global cable cut’

Customers were left without Internet for several hours. (File/Shutterstock)
Short Url
Updated 14 March 2020

UAE Internet access disrupted after ‘global cable cut’

DUBAI: Internet services in the UAE were interrupted on Saturday, preventing access for much of the day after what Dubai-based telecoms provider Du described as a ‘global cable cut.’

Access was intermittent with WhatsApp working some of the time, but emails and social media being completely crippled.

In a tweet posted later on Saturday afternoon, Du apologized to customers, explaining: “Dear customers, we’re currently facing technical issues in our Home Services due to a global cable cut. Our team is working on restoring the service back to normal. We’re sorry for the inconvenience. We’ll update you within the coming 3 hours.”



But the explanation came too late for many, with angry customers responding to the tweet.

The recent coronavirus has left many people in the UAE dependent on their household connections for children to be able to carryout remote learning - the schools shut as a precautionary measure.

“My son is taking an important exam online and an uninterrupted WiFi connection is critical to this. Running around desperate for a stable WiFi connection,” @AroraVibhuti wrote.



Meanwhile many companies have also closed down their offices as they try to protect staff from catching the virus - leaving people with no alternative, but to work from home.

And @veve_h added: “thank you for your update.. however your customer service team are making the issue worse. took me 30mins to get through, then the customer service advisor hung up on me. really doesnt help the situation.”

Services were returned sometime after 5 p.m..

TWITTER POLL: Wearing masks to be a norm even with availability of coronavirus vaccine

Updated 11 July 2020

TWITTER POLL: Wearing masks to be a norm even with availability of coronavirus vaccine

DUBAI: The World Health Organization has advised on the use of medical masks as to limit the spread of certain respiratory viral diseases, including COVID-19.

“Current information suggests that the two main routes of transmission of the COVID-19 virus are respiratory droplets and contact,” the global health body said in its advisory.

Masks can be used either for protection by healthy persons – to protect themselves from transmission – or by infected individuals to prevent onward transmission.



The WHO likewise advised that governments should encourage the wearing of masks where there is widespread transmission and physical distancing is difficult, especially that a vaccine for coronavirus has yet to be developed that could offer protection to individuals.

Wearing masks have become a norm that even the availability of a vaccine in the future would not deter almost half of Arab News readers that were polled – at 46.6 percent – compared with those who said they will ditch these protections – at 29 percent – once a coronavirus inoculation goes into market.

Almost a quarter of those that were polled meanwhile said they did not mind either way.

Reader @KaysarRoni said face masks is essential when going to the market, to shop or to pray in the mosques, but would be “harmful for health” when worn all the time.