Passenger due to fly on crashed PIA flight saved from disaster by system error

Passenger due to fly on crashed PIA flight saved from disaster by system error
Syed Mustafa Ahmed, who should have been on PIA flight PK-8303, seen here in Lahore during a coronavirus rescue and relief effort on May 8, 2020. (Photo courtesy: Syed Mustafa Ahmed)
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Updated 23 May 2020

Passenger due to fly on crashed PIA flight saved from disaster by system error

Passenger due to fly on crashed PIA flight saved from disaster by system error
  • Syed Mustafa Ahmed needed to be in Karachi before a coronavirus curfew kicked in

LAHORE: A passenger who was scheduled to be on Pakistan International Airlines flight PK-8303, which crashed in Karachi on Friday, was prevented from finalizing his booking due to a system error.

Syed Mustafa Ahmed tried three times on Thursday to confirm payment online for his seat 13-A on the flight from Lahore to Karachi, but he was thwarted by a glitch in the online system.

Ahmed told Arab News via telephone he had to be Karachi on Friday before the 5 p.m. coronavirus curfew kicked in and cut off transport links and flight PK-8303 was his best chance.

“I booked myself on seat 13-A, but when the payment option came, there was a system error. I tried three times, but in the last step, the website just wouldn’t let me pay and confirm my booking,” Ahmed said.

A frustrated Ahmed called a friend who worked for a different airline to help him sort the issue out.

“I have a friend who works in Serene Airlines, and I told him I need to take this flight. I asked him for his help with the booking. We tried again, but it just wasn’t happening.”

The A320 Airbus PIA flight Ahmed should have been on crashed into a Karachi neighborhood moments before its scheduled landing with an estimated 98 people on board. 

So far, there has been no confirmation on the number of casualties.

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