Emirates-CAE Flight Training (ECFT), the joint venture between Emirates Group and CAE, announced that they would open a second training facility in Dubai. The new facility will provide additional training capacity for airline pilots and aviation maintenance technicians. Scheduled to open in 2012, the new facility will initially house four full-flight simulator (FFS) bays with plans to expand to as many as 10 bays. The first FFSs installed will replicate the Airbus A320 and Boeing 737 families of aircraft. “Continued strong airline growth in the Middle East and neighboring regions is driving the need for additional highly qualified flight deck crew and maintenance personnel,” said Gary Chapman, ECFT Chairman. He added: “Our partnership has proven over many years, the ability to consistently provide world-class training programs that leverage market-leading simulation technology.” Jeff Roberts, CAE’s Group President for Civil Simulation Products, Training and Services, said: “The agreement between Emirates Group and CAE to launch ECFT was announced 10 years ago this month in July 2001, so it is quite fitting that we announce today another center to further serve the growing training needs of the region.” He added: “Our partnerships with respected organizations such as Emirates have enabled us to serve their crews as well as the training requirements of numerous airlines throughout the region.” The current ECFT facility has played an integral part in the UAE’s aviation industry. Located at the Emirates Aviation College campus near Dubai International Airport, the current center officially opened in 2003 with six FFS bays and is approaching full capacity with 12 full-flight simulators.
Advance Arabian Simulation Company (AASC) is optimistic about business opportunities in the Kingdom. “This new, young company formed in 2008 with ‘innovation — simulation- Saudization... Your Training Solution’ as its key message to the market — has just moved to its new state-of-the-art facility at the King Khalid Industrial Area,” AASC Managing Director Imtiyaz Manzary said. He said AASC was managing a level of interest and experiencing an unexpected success even by modern standards. The new facility — offering engineering, manufacturing, working and design space for more than 200 employees and eight “full motion” simulators — has been completed and ready for business, Manzary said. The AASC offers the entire range of training and simulation solutions — from fixed wing military and civil aircraft simulation, to helicopter solutions to the entire portfolio of advanced military technical skills, to driving training and small arms and security training, he said. He said the company’s success could in part be attributed to an early recognition of the fact that such innovative training solutions require demonstration. AASC’s current inventory includes an Airbus A330 cockpit and instrument part task trainer and a four-lane small and security trainer. He said AASC was expecting the arrival of the first truck and bus driving training simulator in September. He said AASC could demonstrate, support client trials, train the trainer’s and the client’s technicians long before a decision to purchase a system is made or the client’s system arrives in the Kingdom.
As part of STC’s efforts to stay connected with its customers, develop its after sales services, and ensure the quality and service, STC CEO Jameel bin Abdullah Al-Molhem inaugurated the electronic channels center at STC headquarters in Riyadh following its new expansion. As part of the launch, he received a detailed presentation on the center’s role and goals, which copes the new evolution of social networking using the web and staying connected with the customer by providing services and technical support via electronic channels including M3com, eCare, Twitter, and Facebook managed by a group of specialists. The new direct technical support program "Online Chat 906" was launched in the beginning of 2011 aiming to provide technical support to broadband customers providing assistance to thousands of customers. On the Twitter page, a new technical support channel under the name STCcare was launched providing all technical services and support to Internet, Jawal, and Hatif customers. A team of technical support staff for the company’s Facebook page has been dedicated to the project in addition to providing technical support for broadband services using a customer eCare notification system on M3com allowing customers to send their requests electronically to the support team who in return address the customers’ requests and respond to them. In order to provide unique quality services, the CEO visited the Quality Services Center 906 and received a full briefing on the work and tasks of the center which aims at following up on the service quality provided to the customer while at the same working with both speed and efficiency to resolve issues that may arise when activating the service. This is in order to achieve the necessary efficiency in providing the best services by availing the best tools and channels possible.
