Al-Madinah daily reported on Friday that in addition to this notice, the SEC will send a disconnect warning if the bill accumulates over SR400 or a bill has not been paid for six months, whichever comes first. The company will also be required to re-connect the service within three hours of clearing the outstanding dues.
According to the regulations under consideration, state-declared holidays will not be counted in the 30-day warning period. A final warning will be issued 14 days before the date of disconnection. The warning message will be affixed on the meter or sent as a text message or by phone call.
The supply will be disconnected before 3 p.m. on the first working day after the last date shown in the warning message. Disconnection will not occur during school exam periods. Disconnection also will not occur if there is a billing dispute, or if the resident is disabled.
The company has the right to stop the supply if a consumer tampers with the meter. Before disconnecting, the company should demand the consumer to give an explanation for the conduct.
Under the new rules, the company will have to serve a seven-day advance notice to disconnect power supply for routine maintenance work.
The new regulations cover all government offices, including the ministries, which fail to settle their bills regularly.
