The information technology team in Mobily has worked very hard to develop such a system in corporation with customer care team, a step that will drive the company to excellence in customer care services.
Mobily’s initiative will be counted as the first from its kind in telecommunication companies all around the world, according to a statement.
This method mainly allows Mobily’s customers to add their usernames to their information in customer care database, and then they will get instant responses to their complaints or inquiries through Twitter easily.
Mobily said the process of this method is to reply to customers’ inquires or complaints immediately in a (mention) with a request number and they’ll be provided with the details through their personal accounts on Twitter automatically.
Mobily is giving its customers the opportunity to try this creative method by following very simply steps; starts with following Mobily account for customer care (@Mobily1100) then tweeting.
The users will get mentioned with http://www.mobily.com.sa/TwitterPortalIntegration/ to update their information in the customer care database by adding their twitter usernames.
Mobily’s CEO Khalid Al-Kaf said that “Mobily is well-committed to serve its customers by launching such initiatives.”
He added: Technology revolution and social networks have become the backbone of our daily lifestyle and Mobily will pay the effort to enrich its customers with different applications and products which allies with the company strategy in customer care.”
The CEO thanked the IT team for their great effort and all the other teams who incorporated to make this achievement.
