A report prepared by the delegation contained 15 remarks and observations about the department, including the long hours visitors at the office have to wait to complete paperwork.

The report, which was discussed in a meeting Monday evening, noted that the headquarters was in a state of disrepair.

The building is dirty, full of insects, the toilets stunk, the furniture was old, the computer system was outdated and the air-conditioners were not working, the report noted. The building lacked facilities for the disabled, there were no interpreters for non-Arabic speakers and there were constantly long queues of people waiting to be served, the report added.

According to the report, the office tackles about 120 traffic incidents every day.

The meeting recommended that the NSHR make repeated visits to the department to ensure better services for citizens and residents.

The meeting assigned supervisor of the NSHR in Makkah province Hussain Al-Sharif to prepare a list of government departments that delegations from the rights watchdog should visit.

Al-Sharif told the meeting that the society would launch an awareness campaign at the beginning of the new academic year to enlighten people about children and human rights.

Members of the society noted that cases of family violence were on the rise and said crimes involving child abuse have been very high in Makkah province over the past two months.