The 9th meeting of the board of directors of the Contact Center Company (CCC) reviewed its strategic plan for 2012. Jameel A. Al-Molhem, CEO of Saudi Telecom Company (CCC) and chairman of the board, chaired the meeting held in Riyadh recently. The meeting also discussed the company's performance in the past and its future plans, according to a press release.
During the meeting, members of the board were briefed on the activities of the company, especially its operational plans, financial performance, and development of human resources. Al-Molhem expressed happiness over the remarkable achievements made by the company, especially its excellent performance in customer service sector. He said that the company made a major head way in realizing its planned goals.
It is noteworthy that CCC is a joint-venture entity formed between Aegis, a world-leading outsourcing services company, and STC, the largest telecom company in the Kingdom. The company aims to leverage the strengths and synergies of both parent companies to deliver a wider range of contact center solutions that enhance customer experience.
With a vision to be a leader in customer experience management through excellence in execution and continuous innovation, CCC embarked on a mission to create an environment for empowered employees, satisfied customers, and maximized value for shareholders.
