DUBAI: Customers in the UAE who feel stuck in a phone contract due to massive early termination fees can now breathe, as the Emirate’s telecoms regulator has introduced a new policy.
The Telecommunications Regulatory Authority (TRA) announced that telecom companies Etisalat and Du can now only charge one-month worth of fee for early termination.
The policy will apply to new mobile contracts, but the TRA said it is working to implement the same in other service contracts, as reported by UAE-based Arabian Business.
“We strive to hear the comments of the stakeholders on the operators’ services,” Hamad Obaid Al-Mansoori, TRA director general, said.
“We don’t hesitate to review any policies or regulations for the interests of the parties and the public,” he added.
