Startup of the Week: Car rental industry in the Kingdom undergoes digital transformation

Updated 24 September 2019

Startup of the Week: Car rental industry in the Kingdom undergoes digital transformation

  • EjarTech offers car rental agencies both its platform service and various IT support services, which distinguishes them from competitors

JEDDAH: In the changing world of the car rental business in the Kingdom the growing demand for such services makes advanced technological solutions a necessity.
Tareq Jendi and his team at EjarTech anticipated the potential higher demand in the car rental industry in Saudi Arabia back in 2017, in light of the entertainment revolution in the Kingdom.
They decided that it was time to digitize the car rental industry and founded EjarTech, a car rental bookings platform.
The company was established in September 2017 by the four founders: CEO Tareq Jendi, COO Hussain Al-Qarni and IT developers El-Tayeb Karrar and Saleh Al-Saggaf. They partnered with the Saudi nonprofit entrepreneurship foundation Qotuf AlRiyadah.
The Jeddah-based company offers services for agencies and rental customers. First, its software program helps car rental agencies to manage their fleet of cars anywhere and anytime. Second, its platform for car rental customers allows them to make their bookings online with the same flexibility of time and place.
“At EjarTech, we noticed that the car rental experience is low on satisfaction. So we aim to digitize the car rental industry in Saudi Arabia to enhance its customer service,” Tareq Jendi, 34, told Arab News.
Jendi explained that many car rental agencies in the Kingdom are still functioning in the traditional way; they lack a good online service, and the booking process is carried out over the phone.
A platform such as EjarTech that gathers the different agencies in one website can help both the agencies with reaching customers and the customers with finding just what they need. In this way it contributes to the growth of car rental industry and accelerates its development.
Jendi said: “In order to digitize the car rental industry, we built a clouding base operational car rental software, which is linked with EjarTech’s platform for car rental bookings.”
EjarTech offers car rental agencies both its platform service and various IT support services, which distinguishes them from competitors.
“EjarTech offers instant synchronization on car rental operation and inventory, 24/7 technical support, ticketing system, advanced reporting, linkage to any financial clouding system for car rental agencies and a shared blacklisting portfolio to manage risks of defaulting car rental customers,” said Jendi.
Furthermore, EjarTech’s website conveniently operates on any device, and every car rental agency will be connected with EjarTech’s e-booking platform through its link directly.
“We are currently working on our mobile application, too,” Jendi said, adding that their customers’ satisfaction is crucial to their company’s success.
With its team of three employees, as well as its outsourced affiliate, EjarTech’s coverage is increasing regionally and it aims to expand its reach to the MENA region within the coming six years.
“Our biggest goal is to reach the MENA market by the year 2025,” said Jendi.
He noted that the goal can only be achieved if the company is able to meet the clients’ expectations by adopting the latest innovative technologies.
The company’s robust technological services are what keep them ahead of competitors; they are proud of it and aim to develop it further.


Saudi Arabia’s Alkhobar becomes international role model for business continuity

Sultan Al-Zaidi (L) and Fahad Al-Jubeir.
Updated 21 September 2020

Saudi Arabia’s Alkhobar becomes international role model for business continuity

  • Alkhobar has pushed for a paperless municipality and emphasized the introduction of online services for residents

JEDDAH: Alkhobar municipality, along with Europe’s largest industrial manufacturing company Siemens, has been hailed as a role model for management excellence and business continuity.
The municipality has been awarded international certification for its excellence in managing crises and risks under difficult circumstances, in recognition of its administrative achievements during the COVID-19 pandemic.
Quality Austria (QA) awarded Alkhobar Municipality and Siemens with ISO 22301 and ISO 9001 certificates, which are concerned with business continuity management, especially during the pandemic.
ISO (International Organization for Standardization) is an independent and nongovernmental body. Its standards are internationally agreed by experts and are seen as the best way of doing something.
Alkhobar has pushed for a paperless municipality and emphasized the introduction of online services for residents.
Its mayor, Sultan bin Hamid Al-Zaidi, said that the municipality’s ISO achievement was in line with achieving the goals of the Eastern Province municipality. He added that the aim was to make Alkhobar a distinguished city, like other places in the province.
The Mayor of the Eastern Province, Fahad bin Mohammed Al-Jubeir, said that municipalities were keen to implement the most advanced administrative systems and provide the best services to beneficiaries.
“This comes in line with the objectives of municipal transformation, part of the National Transformation Program 2020 of the Kingdom’s Vision 2030 reform plan which states that the Kingdom, with its outputs and services, should provide an international role model of quality and mastery, and raise the level of services provided by services and economic development agencies and enterprises,” Al-Jubeir told Arab News.

HIGHLIGHT

Business continuity was primarily done through strategic planning and taking into account the different local factors and needs of provinces and municipalities.

He added that the municipality had launched initiatives and programs seeking to make the Eastern Province and its governorates pioneers in administrative and service qualities, as well as improving public services.
According to QA’s regional manager, Dr. Mohamed Hassan, business continuity was primarily done through strategic planning and taking into account the different local factors and needs of provinces and municipalities.
“These instructions are then transformed into applicable programs and strategies at the amana (provincial government) level,” he wrote in an article. “Since the Eastern Province is, in this respect, the leading province in the Kingdom, the guidelines are finalized in consultation with the EP’s mayor, Fahad Al-Jubeir.”
The article gave examples of Alkhobar’s strategic emergency plans and said it had made arrangements with companies such as Al-Yamama for the prevention of damage from flash floods or storms.
It added that other public contractors, such as Nabatat, ensured that green spaces and parks in the city remained relaxing destinations for people, even on exceptionally hot summer days.
“A successful example of service digitization is the Balady software, which makes all municipality services available to citizens online. Moreover, the Balagat software offers a service in which complaints and suggestions from citizens can be reported and followed up online,” the article said. “If a complaint is not solved within 24 hours, it is automatically forwarded to the mayor of the Eastern Province, Al-Jubeir.”
The ministry’s foresight in initiating plans and preparations, the online software systems used and the high-quality standards in the municipality all helped in increasing the effectiveness of the business continuity management system.