Passenger satisfaction grows at Saudi airports 

Passenger satisfaction grows at Saudi airports 
In a positive sign, passenger satisfaction at Saudi Arabia’s international airports has been consistently going up. (SPA)
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Updated 06 March 2020

Passenger satisfaction grows at Saudi airports 

Passenger satisfaction grows at Saudi airports 

RIYADH: Passenger satisfaction rose last month by 4 percent at Saudi Arabia’s international airports, up from 73 percent in January, the General Authority of Civil Aviation (GACA) said on Thursday.

More than 700,000 passengers participated in the GACA survey, according to which the overall satisfaction rate was 77 percent. Passengers were asked about cleanliness, airport services and travel and ground services procedures. 

The survey included King Khalid International Airport in Riyadh, King Abdul Aziz International Airport in Jeddah, King Fahd International Airport in Dammam and Prince Mohammed bin Abdul Aziz International Airport in Madinah.

The goal of such surveys is to improve the quality of services provided to passengers and visitors throughout the Kingdom’s airports in line with Saudi Vision 2030, which calls for the highest international standards to be applied in the field of passenger services.