Saudi health service gets nearly 3m calls in one month

Saudi health service gets nearly 3m calls in one month
The service center answers health queries as well as questions on the coronavirus. (SPA)
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Updated 14 August 2020

Saudi health service gets nearly 3m calls in one month

Saudi health service gets nearly 3m calls in one month

RIYADH: The Saudi Ministry of Health’s 937 Service Center received 2,903,676 calls in the past month amid growing concern over the coronavirus pandemic.

According to the center, the calls included 898,039 medical consultations, 179,267 appointment requests and 287,836 coronavirus inquiries.

The service center answers health queries as well as questions on the coronavirus.

The ministry also announced the launch of the first phase of “Ishara,” a sign language service for the center that is provided directly to people with hearing difficulties.

Users can benefit from the center’s services, including general inquiries, booking appointments, and around-the-clock medical consultations.

Coronavirus inquiries covered home isolation procedures, whether the virus is transmitted by shipments and goods, symptoms, and what to do if a person comes in contact with someone who has the virus or has been traveling.

Service at the center is provided by over 3,000 employees, including doctors and customer service professionals, 24 hours a day throughout the week through the center’s multiple channels. These include the unified number 937, a Twitter account (@saudimoh937), email address ([email protected]), and the instant chat feature available on the ministry’s website.
 


Madinah joins world’s healthiest cities

Madinah joins world’s healthiest cities
Madinah is believed to be the first city with a population of more than 2 million to be recognized under the organization’s healthy cities program. (SPA)
Updated 24 January 2021

Madinah joins world’s healthiest cities

Madinah joins world’s healthiest cities
  • The holy city gained World Health Organization accreditation after meeting all global standards

JEDDAH: The Saudi city of Madinah has been acknowledged by the World Health Organization (WHO) as among the world’s healthiest cities.
The holy city gained the accreditation after a visiting WHO team said that it met all the global standards required to be a healthy city.
Madinah is believed to be the first city with a population of more than 2 million to be recognized under the organization’s healthy cities program.
A total of 22 government, community, charity and volunteer agencies helped prepare for the WHO accreditation.
The city’s integrated program included a strategic partnership with Taibah University to record government requirements on an electronic platform for the organization’s review.
The WHO also recommended that the university provide training to other national city agencies interested in taking part in the healthy cities program.

FASTFACTS

• Madinah is believed to be the first city with a population of more than 2 million to be recognized under the organization’s healthy cities program.

• A total of 22 government, community, charity and volunteer agencies helped prepare for the WHO accreditation.

A committee chaired by the university’s president, Dr. Abdul Aziz Assarani, supervised 100 members representing the 22 government, civil, charity and volunteer agencies.
Criteria included meeting goals set by the Madinah Region Strategy Project and the launch of a “Humanizing Cities” program.
According to WHO, “a healthy city is one that is continually creating and improving those physical and social environments and expanding those community resources which enable people to mutually support each other in performing all the functions of life and developing to their maximum potential.”