Saudi health service gets nearly 3m calls in one month

The service center answers health queries as well as questions on the coronavirus. (SPA)
Short Url
Updated 14 August 2020

Saudi health service gets nearly 3m calls in one month

RIYADH: The Saudi Ministry of Health’s 937 Service Center received 2,903,676 calls in the past month amid growing concern over the coronavirus pandemic.

According to the center, the calls included 898,039 medical consultations, 179,267 appointment requests and 287,836 coronavirus inquiries.

The service center answers health queries as well as questions on the coronavirus.

The ministry also announced the launch of the first phase of “Ishara,” a sign language service for the center that is provided directly to people with hearing difficulties.

Users can benefit from the center’s services, including general inquiries, booking appointments, and around-the-clock medical consultations.

Coronavirus inquiries covered home isolation procedures, whether the virus is transmitted by shipments and goods, symptoms, and what to do if a person comes in contact with someone who has the virus or has been traveling.

Service at the center is provided by over 3,000 employees, including doctors and customer service professionals, 24 hours a day throughout the week through the center’s multiple channels. These include the unified number 937, a Twitter account (@saudimoh937), email address ([email protected]), and the instant chat feature available on the ministry’s website.
 


Saudi Arabia details travel exemptions

These must provide proof of residency in the country to which they wish to travel. (SPA)
Updated 27 September 2020

Saudi Arabia details travel exemptions

  • In the cases of the death of a spouse, parent, or child abroad, the directorate requires the submission of a death certificate and proof of relationship

RIYADH: Saudi Arabia’s General Directorate of Passports on Saturday announced requirements for the issue of travel permits for groups exempt from coronavirus travel restrictions. Travel permits will be issued through the Absher e-services platform.
The first group exempt from travel restrictions includes government officials, civilians and members of the military assigned official missions.
This group can obtain travel permits if the official mission cannot be performed remotely and has a deadline that cannot be postponed, provided participation is kept to a minimum.
Documents required for the first group include an official letter from the entity’s senior official, in addition to the names of those who wish to travel and their mission, its location, duration and evidence that the previous conditions are met.
The second group includes citizens with humanitarian cases, especially family reunification, or the death of a spouse, parent or child abroad.

HIGHLIGHTS

• The first group exempt from travel restrictions includes government officials, civilians and members of the military assigned official missions.

• The second group includes citizens with humanitarian cases, especially family reunification, or the death of a spouse, parent or child abroad.

• The third group includes citizens living outside the Kingdom and their dependents.

Citizens who wish to be reunited with their families abroad must provide proof of relationship (spouse, parent, etc.) for the family member residing abroad, proof of residency in the country to which the other party wishes to travel, and proof of the children’s study location abroad if there are children of school age. The last should be certified by the Ministry of Education or one of the Kingdom’s representations in the destination country.
In the cases of the death of a spouse, parent, or child abroad, the directorate requires the submission of a death certificate and proof of relationship.
The third group includes citizens living outside the Kingdom and their dependents. These must provide proof of residency in the country to which they wish to travel (a document or an instrument that they own a property or have a valid lease contract prior to the issuance of these measures).
They must also submit a valid residence card (permanent or semi-permanent) in the country to which the travel is requested and proof that the applicant had spent at least six months in the destination country during the past three years.