The first international award presented from Toyota to ALJ was the International Excellence Award for achieving new record sales during 2011, for the sixth year in a row. Through its marketing and promotional activities, ALJ achieved record sales beyond its achievement for the previous year. Thus, ALJ proves its leading position as the owner of the biggest share in the auto market in Saudi Arabia.
The second international award won by ALJ was Toyota International Customer Service Award, which was presented to ALJ in recognition of its outstanding level of service provided to customers through more than 400 service outlets in the Kingdom operated by more than 14,000 employees, as well as for providing the service to more than 1,100,000 vehicles.
The third international award was the Golden Excellence Award for distributors who combine record sales and high levels of customer satisfaction at the same time. Only 13 Toyota distributors in the whole world won this prestigious award, and ALJ was one of them.
Winning the prestigious international awards was not an easy-made achievement with multiple and strict conditions and regulations. Winners are measured against 58 performance indicators applied on monthly basis on all Toyota distributors worldwide.
Performance indicators include:
• Customer satisfaction indicator.
• Providing customer service locations all over the Kingdom.
• Providing highly skilled instructors to prepare highly efficient technicians.
• Applying Toyota international standards in all areas of work.
• Providing spare parts throughout the Kingdom.
• Launching promotional campaigns and protecting environment and society.
ALJ scored high in performance indicators and accordingly received this award among Toyota distributors throughout the world.
The ALJ president stated that the three prestigious international excellence awards were achieved due to hard work and dedication. As the largest independent Toyota distributor in the world, with more than 14,000 employees in more than 400 service outlets, ALJ is continuously seeking to develop and improve the service level to reach for high horizons and to satisfy its customers.
