While most of the well-known banks in Riyadh are providing excellent customer services, a certain bank in one of its heavily patronized branch has even restricted the number of transactions a customer is permitted at a given point of time. According to regular users of this bank, a customer who queues up with a token number is entertained for only four transactions in all — he is allowed to deposit only four checks and if he has any more, he has to go back and get a new token number.

At this rate, if a customer has 12 checks, he will have to join the queue three times over, spending at least half a day or more to deposit checks. One reason for this deplorable situation is that the branch has only two counters and very rarely one can see both of them operational simultaneously. It is a matter that the management cannot afford to neglect any more. The patience of the frustrated customers is being tested by the bank without any solution in sight.

The customers deserve proper services and the management should not think that it is doing a favor to its customers. The bank is obliged to provide similar services what other banks are giving to their customers. —

A frustrated customer, Riyadh