RIYADH: The consumer call center at the Ministry of Commerce and Investment (MCI) received 34,039 calls during the first half of Ramadan.
A wide range of public called on toll free number (1900) to register complaints, violation reports and inquiries. The ministry is working on the calls and will act accordingly in no time, said an MCI official.
The aim is, the official said, to provide an organized trading environment and to safeguard consumers’ rights, as also to protect them from any harmful practices.
The calls received included 16,189 commercial violation report calls; 8,470 inquiry calls; 4,687 violations re-reporting calls; 3,550 violation report follow-up calls; and redirecting 1,143 report calls to other specialized divisions and organizations.
The average of single-call duration was about 2.5 minutes. While the average call waiting duration was 36 seconds. The statistics also revealed that the majority of calls were about business fraud and food supplies. Coming next in order the complaints were unavailability of spare parts and maintenance, non-maintaining implementation of guarantee conditions, contractual disputes, replacement and exchange complaints, differences between shelf price and the invoice, over-pricing, and untrue commercial post.
The consumer call center automatically and electronically processes all calls and acts accordingly until the closure notice is received from the field supervisors. “All these efforts assist in boosting calls processing and work achievement,” he added.
The MCI said it will continue its supervision raising awareness to protect consumer and trader interests, which will eventually stop commercial violations and organize the local market to safeguard the rights of all parties.
A wide range of public called on toll free number (1900) to register complaints, violation reports and inquiries. The ministry is working on the calls and will act accordingly in no time, said an MCI official.
The aim is, the official said, to provide an organized trading environment and to safeguard consumers’ rights, as also to protect them from any harmful practices.
The calls received included 16,189 commercial violation report calls; 8,470 inquiry calls; 4,687 violations re-reporting calls; 3,550 violation report follow-up calls; and redirecting 1,143 report calls to other specialized divisions and organizations.
The average of single-call duration was about 2.5 minutes. While the average call waiting duration was 36 seconds. The statistics also revealed that the majority of calls were about business fraud and food supplies. Coming next in order the complaints were unavailability of spare parts and maintenance, non-maintaining implementation of guarantee conditions, contractual disputes, replacement and exchange complaints, differences between shelf price and the invoice, over-pricing, and untrue commercial post.
The consumer call center automatically and electronically processes all calls and acts accordingly until the closure notice is received from the field supervisors. “All these efforts assist in boosting calls processing and work achievement,” he added.
The MCI said it will continue its supervision raising awareness to protect consumer and trader interests, which will eventually stop commercial violations and organize the local market to safeguard the rights of all parties.
