The Commerce and Industry Ministry says automobile agents in the Kingdom must provide guaranteed maintenance for vehicles they sell.

This should be the case even if a person has taken his vehicle to a different center for maintenance, as long as it did not cause any mechanical problems.

“If a person who purchased the vehicle took it to another center for maintenance and it damaged the vehicle, this would nullify the guarantee,” the ministry said.

However, if a consumer returns directly to the authorized agent, then the agent must accept the vehicle for repair. “If they refuse to accept it, then you have to inform the consumer center on the toll free number 8001241616."

The ministry had earlier stated that it would take action against automobile agents if they fail to provide spare parts and maintenance services.