Oman Air has celebrated the contribution made by staff in its services delivery unit (SDU) toward the airline’s success during 2013. The celebration took place at an event held at Oman Air’s headquarters in Muscat and was attended by SDU staff, senior managers and the airline’s CEO Wayne Pearce.

The unit, which includes airport operations in both in Oman and overseas as well as ground operations, catering, workshop, ramp services and cargo, is responsible for much of the behind the scenes work, which ensures that flights depart on time and that passengers enjoy a seamless experience.

Pearce said: “On behalf of the board of directors of Oman Air and my senior management team, I would like to express our thanks for the outstanding efforts and commitment of staff within the company’s services delivery unit throughout 2013. Over the course of the year, Oman Air increased frequencies on many routes, carried more passengers to more destinations than ever before and recorded a superb industry high on-time performance of just under 90 percent for 2013 with an exceptional May, when we achieved 100 percent on-time performance throughout our network. None of this could have been achieved without the hard work and dedication of our services delivery unit.”

Chief Officer Airport Operations Andrew Walsh said: “Our services delivery unit comprises airport operations, ground operations, catering, ramp services and cargo staff, all of whom play vital roles in ensuring that our customers have a punctual and enjoyable flights. However, much of their work is conducted out of the public eye, so this is an important opportunity to shine a light on their contributions.”

Saleem Amanulla, GM airport operations at Oman Air, said: “The services delivery unit brings together a number of teams, all of whom are essential to making sure that Oman Air’s customers enjoy a comfortable, efficient and punctual journey.”