Carrefour capitalizes on unified number results

Few months into launching the unified number designed for customer care, Carrefour Saudi Arabia has conducted a comprehensive evaluation of the service results and its impact on customers, the number of daily calls received, the increase rate and the nature of the questions and topics raised by callers.
The evaluation has also included the unified number staff’s performance, their interaction with callers in providing quick, correct and useful answers to their queries, to measure the degree of clarity and data adequacy, in addition to measuring customer satisfaction with regard to the quality of services offered.
The survey’s results revealed the most frequently asked questions among callers, such as the locations of Carrefour supermarkets in the Kingdom, particularly those recently inaugurated in Qassim and Jeddah, in addition to inquiries about their promotions for Back-To-School, Haj seasons, especially those offers related to electronics — an area where it is well established and has an edge over the competitors across the Kingdom.
Many followers of Carrefour Facebook page have expressed their amazement with regard to the quality of the competitions and games run on the page, asked for more to be developed, in addition to welcoming and encouraging the idea of regularly receiving its weekly sales and promotions catalogue. Carrefour stated that its management is keen to listen continuously and carefully to its customers’ comments, and react accordingly by further developing its services to ultimately deliver the best in quality and achieve ultimate customers’ satisfaction.