The Ministry of Labor has launched a new website "Musaned" that outlines the rights of employers and workers including submitting of complaints and dispute resolution mechanisms.
The website includes a list of 69 hiring firms authorized by the ministry to operate in the market. So far, 13 firms have benefited from the services on the website, said Ziyad Al-Sayegh, undersecretary for customer services and labor relations at the ministry. The authorized firms cover four regions in the Kingdom including Riyadh, Makkah, Asir and the Eastern Province.
He said employers wanting to hire domestic workers would be able to do so through the site. The services are available in nine languages including Arabic, English, Hindi, Ethiopian, Urdu, Tagalog, Malayalam, Bengali and Bahasa.
The website also provides access to committees tasked with resolving disputes, and procedures for employers if a worker is absent or has run away. "Musaned is an awareness program in its present form. It aims to focus on the rights and obligations of employers and workers, and the authorized firms providing domestic workers," said Al-Sayegh.
Various sections of the website provide forms and documents that employers and workers can download. This includes recruitment applications, salary forms, exit and return applications, applications for residency cards and driver's licenses, and complaint forms.
The site also outlines penalties for violating the ministry's regulations, which includes a fine of up to SR2,000, a ban on recruitment, or both. If an employer breaks the law again then a fine of up to SR5,000 is payable and a ban on hiring for three years or both. The penalties would increase with repeat violations, according to the website.
Workers face a fine of SR2,000, a ban from working in the Kingdom, or both. The workers would also have to pay for their own repatriation costs. If the worker does not have money, then his or her government would have to bear this cost.
Al-Sayegh said the ministry, through its customer services center, would answer any inquiries and complaints about the services.
The website is www.musaned.gov.sa.
New govt website outlines rights of employers, workers
