Undercover guests to evaluate Saudi tourist services

A Saudi guide (C-bottom) leads a group of foreign tourists through the Al-Wahbah volcanic crater in the Al-Wahbah desert, some 360 kms northeast of Jeddah, on November 17, 2017. (AFP)
Updated 26 January 2019

Undercover guests to evaluate Saudi tourist services

  • As part of the program, people from inside or outside the commission will visit facilities and organizations to evaluate services

RIYADH: A mystery shopping program will help monitor the quality of tourism services and facilities across the Kingdom.
The technique, used around the world by market research firms and internally by individual companies, is part of a drive by the Saudi Commission for Tourism and National Heritage (SCTH) to evaluate and improve tourist accommodation and activities throughout the country.
As part of the program, people from inside or outside the commission will visit facilities and organizations to evaluate services. Visitors’ identities will be kept secret to ensure a realistic appraisal.


Saudi Arabia among top 10 in UN’s e-commerce index

Updated 09 December 2019

Saudi Arabia among top 10 in UN’s e-commerce index

  • The index ranked the Kingdom 49th in the global ranking

RIYADH: The UN e-commerce index ranked Saudi Arabia among the top 10 countries in the e-commerce sector. 

The index, issued by the UN Conference on Trade and Development, ranked the Kingdom 49th in the global ranking, rising three places in the general index.

The report indicated that the improvement achieved by the Kingdom came from two criteria: The proportion of Internet use — which has risen to 93 percent — and the rising postal reliability standard.

Saudi Minister of Communications and Information Technology Abdullah bin Amer Al-Sawaha said that this achievement came as a result of unlimited support from the leadership.

He added that the ministry works with partners to develop the Kingdom’s digital capabilities to invest in the growth of future projects in order to achieve the Kingdom’s Vision 2030 reform plans.