DUBAI: Elham Mahfouz, CEO of the Commercial Bank of Kuwait, said robots would play a major role in the future, with 85 million jobs expected to be taken over in the next two to three years.
Speaking to Arab News at the Arab Women Forum, Mahfouz said the bank’s next plan was digitization and in the next two to three years the look of banks would be different.
CBK is the only bank to have SwatchPAY, which is a smart-watch payment service, she said.
Starting her career in banking about 35 years ago, Mahfouz climbed the ladder after starting as a credit analyst. She has been the CEO of the bank for the past eight years, she said.
“Being in a high position can favor the institution if you want to implement certain kinds of dreams that you have to get the institution in a certain way and pave the way with the team,” she added.
Mahfouz told Arab News that one of the things that stood out to her as a woman working in the banking sector was getting more support from males than females.
Self-development, focus, and patience are factors that had influenced her journey to reaching the top post, Mahfouz said.
She added that the following generations were tech-savvy and smart when it came to technological advances. However, Mahfouz said they had to have patience and read more.