Thousands of citizens and smartphone users took part in a new survey to evaluate the services of local mobile operators and to gauge the level of satisfaction with these services.

The survey, conducted by Consumer Labs, focused on the viewpoints of smartphone users in a number of major cities. A questionnaire was made about 18 new services related to important aspects of city life. It also questioned users about the possible development of these services.

The new services include a restaurant guide, the instant digital coach, a shopping guide, recommended by users, menus and table reservations through the phone, and instant delivery of goods.

The study asked smartphone users to evaluate these services and inquired about their interest in having a service that will allow them to review menus in restaurants. About 8 percent of users said the service already exists, while 61 percent expect this service to be available within three years. Similarly, the study stated that between 10 and 15 percent of young couples and parents said they do have information technology based welfare services in their cities; while 64 to 68 percent of those surveyed think these services will be available within the next three years.

Traffic ranked first among the unsatisfactory services in cities followed by care for the elderly. About 47 percent of the smartphone users said they would like a personal navigation system that will provide them with the best services. Concepts of the new services included health care networks that allow easy and smooth communication with family members through any mobile phone. There is also a mobile city service, which provides information about locations and journey schedules which will decrease the need to travel.

Around half of the smartphone users said mobile operators will play a vital role in providing these services. They said that the services should be done through “Mothoq,” a trusted local initiative. Mothoq is the organizing body that is trying to build an e-commerce base in Saudi Arabia. It aims to gather all trusted Saudi e-commerce stores to encourage customers to do Internet shopping comfortably, something no government establishment has done yet.

This site is supervised by a number of selected specialists in the field of technology and e-commerce. All e-stores that are included in the Mothoq list have been tested for their after sale services, and for their customer relations. In a letter to the community, Mothoq assured Saudis that a certificate of trust has been issued to e-commerce websites, which means they are trustworthy.

Participants said they are looking for high quality services and improved smartphone operators.