E-policing gradually takes off in Khyber Pakhtunkhwa

E-policing gradually takes off in Khyber Pakhtunkhwa
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A view of the control room where staffers receive the Android-based reports and complaints from the public. (AN Photo)
E-policing gradually takes off in Khyber Pakhtunkhwa
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A view of the Data Analysis Section in police lines where staffers receive the feedback from police stations after they are processed by the control room.
E-policing gradually takes off in Khyber Pakhtunkhwa
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A screenshot of the police android application. (AN photo)
E-policing gradually takes off in Khyber Pakhtunkhwa
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A screenshot of the police android application. (AN photo)
Updated 24 March 2018

E-policing gradually takes off in Khyber Pakhtunkhwa

E-policing gradually takes off in Khyber Pakhtunkhwa

PESHAWAR: Since the launch of Khyber Pakhtunkhwa police’s Android app on March 22, the law enforcement agency has received 164 public “complaints,” or calls, said Muhammad Imran, who helps to manage the app’s backend operations, on Saturday. Out of all those calls, he added, 127 were sent to the relevant police stations while 37 were still pending.
The app was launched to bridge the gap between police officials and the residents of the province. It’s available on the department’s website, and people can use it on their smartphones to report crimes and road accidents.
Superintendent Police (SP) Peshawar City Shahzada Kokab Farooq said the app had significantly improved the response time of his department.
“Depending upon the success of this app in Peshawar, we may also introduce it in other districts,” he added.
Farooq said: “It is much easier to manage 40 complaints that arrive through this app than handle 20 people who physically visit police stations with their grievances.”
The KP police have also set up a control room to deal with the public complaints arriving digitally. It consists of two big plasma screens, several computers, telephone lines and is managed by four staff members.
Imran, the control room operator, said that the app gave each complaint or report a unique ID.
“We copy the ID from one plasma screen and paste it in the search box of a map in the other. This highlights the area where the complaint or report has originated. It also reveals the contact number of the sender,” he added.
After this step, he said, the control room operators need to mark these complaints to the station house officer of the relevant police station, who directly receives the report.
Assistant Director at the Data Analysis Wing of the city’s police lines, Asfandyar Khan, told Arab News there were eight staff members managing the Android app. “Four of them receive public complaints in the control room,” he said. “The other four work in the data analysis section to monitor the process and get feedback from relevant police stations on the digitally received complaints.”