In recognition of its leading role and outstanding performance in providing the best aftersales services and customer care solutions, Shaker Group, the authorized dealer and sole distributor of LG air conditioners in Saudi Arabia, received the golden award for the best performing LG channel partner in the Middle East and Africa (MEA) region.

During LG’s annual distributor conference held recently in Dubai, Shaker Group’s service center was awarded and selected among 39 LG air conditioning, electronics and home appliances distributors across the MEA region, “confirming the leading role” Shaker Group plays in offering best customer care and aftersales services in Saudi Arabia and the region.

Jameel bin Abdullah Al-Molhem, MD of Al-Hassan Ghazi Ibrahim Shaker Company, stated; “It is the absolute pleasure of the board of directors to congratulate our teams for being selected as the number one performing team in the MEA region, and we would like to salute their perseverance to reach the highest levels of customer service and satisfaction, in promoting the prominent role that Shaker Group holds in the Saudi market.”

Jameel added: “The award was centered on the successful achievement the service and maintenance center provided through their outstanding performance, setting a high bar for other MEA distributors in maintaining same premium quality services Shaker Group employees are reaching, such as high reliability and quality performance, as well as professional skills of Shaker technicians.”

Hakam Abu Risheh, country manager at Al Hassan Ghazi Ibrahim Shaker Company, stated: “Shaker Group’s widespread strategy has been a success in covering all regions in Saudi Arabia through 520 specialized technicians across 22 dedicated service, maintenance and spare parts centers, with an expected expansion reaching up to 25 centers powered by 630 technicians by the end of 2015.

Shaker Group has built an advanced customer service center, equipped with the latest world-class technologies.