Silah Gulf, Bahrain’s major customer experience solutions provider, has won in four categories at the 11th annual Middle East Contact Centre (MECC) Awards.
The 2016 MECC Awards presented at a ceremony held in Dubai recently, had a huge number of entries this year. “Many regional players were nominated and the competition was extremely tough,” said Silah Gulf CEO Ricardo Langwieder-Gorner.
“Our winning categories include Best Large OSP, Best New Help Desk (Airline), Best Small Help Desk — National Contact Centre (NCC) and Best OSP Reporting System & Process. Additionally, winning the flagship Best Large OSP award has earned us the unique honor to stand out among our peers,” he added.
“The MECC Awards are the undisputed regional benchmark for remote customer interaction success. It is widely acclaimed as the most comprehensive, rigorous and strategy-aligned contest of its type in the region, and Silah Gulf is delighted to bring these four awards back to Bahrain,” said Langwieder-Gorner.
Silah’s Chief Technology Officer Jo O’Flynn said: “We are extremely happy to have received recognition and validation for our technical capabilities with this award. This is the third time Silah has won the award, which is a testament to our success in providing world-class reporting systems and IT processes for our clients.”
These awards solidify Silah Gulf’s commitment to delivering exceptional customer experience solutions for its clients and confirms Silah’s leading position in the outsourcing and contact center industry in the GCC.
National Contract Centre of Bahrain (NCC) GM Nada Gassab stated: “Since the NCC started operations in 2010, our objective has been to create a premium service, which will not only provide best-in-class customer experience for Bahraini citizens, but also be an employer of choice in its sector. We are delighted to win the best Small Helpdesk on behalf of NCC.”
The 2016 MECC Awards presented at a ceremony held in Dubai recently, had a huge number of entries this year. “Many regional players were nominated and the competition was extremely tough,” said Silah Gulf CEO Ricardo Langwieder-Gorner.
“Our winning categories include Best Large OSP, Best New Help Desk (Airline), Best Small Help Desk — National Contact Centre (NCC) and Best OSP Reporting System & Process. Additionally, winning the flagship Best Large OSP award has earned us the unique honor to stand out among our peers,” he added.
“The MECC Awards are the undisputed regional benchmark for remote customer interaction success. It is widely acclaimed as the most comprehensive, rigorous and strategy-aligned contest of its type in the region, and Silah Gulf is delighted to bring these four awards back to Bahrain,” said Langwieder-Gorner.
Silah’s Chief Technology Officer Jo O’Flynn said: “We are extremely happy to have received recognition and validation for our technical capabilities with this award. This is the third time Silah has won the award, which is a testament to our success in providing world-class reporting systems and IT processes for our clients.”
These awards solidify Silah Gulf’s commitment to delivering exceptional customer experience solutions for its clients and confirms Silah’s leading position in the outsourcing and contact center industry in the GCC.
National Contract Centre of Bahrain (NCC) GM Nada Gassab stated: “Since the NCC started operations in 2010, our objective has been to create a premium service, which will not only provide best-in-class customer experience for Bahraini citizens, but also be an employer of choice in its sector. We are delighted to win the best Small Helpdesk on behalf of NCC.”
