DUBAI: Meta will launch the integration of WhatsApp with its Workplace platform, with the aim of easing communication between business and employee, especially front-line workers.
The new update, which will release later this year, will allow companies to share posts from Workplace over WhatsApp. The announcement comes on the back of a research report, “Deskless Not Voiceless,” which surveyed 7,000 front-line workers and 1,350 C-suite executives in seven countries.
An overwhelming 94 percent of C-suite executives said that they need to start prioritizing front-line tech in the way that they have historically prioritized office and desk-based technology.
Almost half (45 percent) of front-line workers said that they feel disconnected from their company’s headquarters. Moreover, 75 percent do not completely trust their employers to be transparent about company news and updates.
“At Workplace, we strongly believe that the most successful organizations empower their front-line employees to make a difference and listen to their ideas. So it’s disappointing to see there’s still a clear disconnect between the front line and HQ in 2021,” said Ujjwal Singh, Workplace head of product.
“Our integration with WhatsApp is designed to help fix that,” he added.
Virgin Atlantic and AstraZeneca both use Workplace to stay connected with employees.
“Our front-line teams — whether on the ground or in the skies — are constantly on the move; Workplace allows them to remain connected to Virgin Atlantic, wherever they are in the world and whenever suits them,” said Shai Weiss, CEO of Virgin Atlantic.
AstraZeneca started using Workplace as a test for its global manufacturing and supply teams in 2017 and rolled it out across the entire company by 2018. Today, 70,000 employees in 10 countries use the platform as a way to stay in touch and share ideas.
For example, the company held an event on Workplace, which saw employees submit 56,000 ideas in two weeks, and another event designed to understand lessons from the COVID-19 pandemic resulted in 24,000 ideas being shared.
“Workplace has been key to AstraZeneca’s high employee engagement rates by helping us drive tangible change and adjust to the changing nature of how we all work,” said Alun Metford, head of internal communications at AstraZeneca.
“It will play a central role as we adjust to the next normal,” he added.