Saudi families are set to gain easy access to a diverse range of social and digital support services, according to the minister of human resources and social development.
The offerings and products were unveiled by Ahmed bin Sulaiman Al-Rajhi on March 4 during LEAP 2024, the ongoing third edition of the world’s biggest tech event in Riyadh.
They were aimed at advancing the ministry’s digital transformation agenda and simplifying access to services for beneficiaries, according to the HRSD website.
The offerings encompassed the family guidance system and consultations, facilitating access to counsellors through accredited specialists. Additionally, the social specializations system was launched, overseeing the issuance and management of licenses for specialists, and validating their professional classifications.
The introduction of the family protection system facilitates the registration and monitoring of reported cases through integration with relevant security authorities, ensuring the confidentiality and safety of both beneficiaries and reporters.
Al-Rajhi also initiated the empowerment service on the social support and protection platform, with the goal of empowering and preparing social security beneficiaries for employment through customized training programs aligned with their educational qualifications and skill sets.
The support platform, which assisted over 100,000 young people in 2023, offers training opportunities for beneficiaries to enhance their cognitive skills, with a focus on aligning labor market needs with jobseekers, assisting startups and small businesses, and enhancing the well-being of social security beneficiaries.
The services also included business management, aiming to facilitate business practice procedures to be automated and integrated between relevant entities through the Qiwa platform, aiming to improve beneficiary experience and maintain business continuity, in integration with 13 government entities.
Al-Rajhi explained that the ministry began its digital transformation journey four years ago, aiming to reduce physical visits to ministry branches.
He emphasized that his ministry has made significant strides in its digital transformation of services, now offering over 1,000 automated digital services, which comprise 80 percent of the total services provided. Additionally, he outlined their commitment to further automation, with plans to add another 300 services by the end of 2024.
